Integrate the Plain API with the Formatting API

Setup the Plain API trigger to run a workflow which integrates with the Formatting API. Pipedream's integration platform allows you to integrate Plain and Formatting remarkably fast. Free for developers.

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Popular Ways to Connect Plain with Formatting#

[Text] Convert HTML to text with Formatting API on Email Received from Plain API

Plain + Formatting

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[Text] Set Default Value with Formatting API on Customer Updated from Plain API

Plain + Formatting

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[Data] Convert JSON to String with Formatting API on Customer Created from Plain API

Plain + Formatting

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[Data] Convert JSON to String with Formatting API on Customer Deleted from Plain API

Plain + Formatting

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[Data] Convert JSON to String with Formatting API on Customer Updated from Plain API

Plain + Formatting

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Popular Plain and Formatting Triggers#

Customer Created from the Plain API

Emit new event when a customer is created.

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Customer Deleted from the Plain API

Emit new event when a customer is deleted.

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Customer Updated from the Plain API

Emit new event when a customer is updated.

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Email Received from the Plain API

Emit new event when an email is received.

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Email Sent from the Plain API

Emit new event when an email is sent.

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Popular Plain and Formatting Actions#

Add Customer to Group with the Plain API

Adds a customer to a customer group. See the documentation

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[Data] Convert JSON to String with the Formatting API

Convert an object to a JSON format string

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Create Customer Event with the Plain API

Creates an event with a customer. See the documentation

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[Data] Parse JSON with the Formatting API

Parse a JSON string

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Create Thread with the Plain API

Creates a new thread with a given customer. See the documentation

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Overview of Plain#

The Plain API provides functionality for automating customer support tasks, such as managing conversations, customers, and team inboxes. Within Pipedream, you can leverage these features to create custom workflows that respond to events from your app or external services, triggering actions in Plain. By integrating the Plain API with Pipedream, you can enhance customer support efficiency, streamline communication, and keep customer data synchronized across platforms.

Connect Plain#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    plain: {
      type: "app",
      app: "plain",
    }
  },
  async run({steps, $}) {
    const data = {
      "query": `query Workspace {
        workspace(workspaceId: "${this.plain.$auth.workspace_id}") {
            id
            publicName
        }
    }`,
    }
    return await axios($, {
      method: "post",
      url: `https://core-api.uk.plain.com/graphql/v1`,
      headers: {
        Authorization: `Bearer ${this.plain.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
      data,
    })
  },
})

Connect Formatting#

export default defineComponent({
  async run({ steps, $ }) {
    const text = ' Hello world! ';
    return text.trim()
  },
})

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