Integrate the Pipeline API with the Zendesk API

Pipeline

Pipeline is the first sales productivity platform to combine sales engagement and Customer Relationship Management (CRM) in one easy-to-use application. We make your sales process as organized and efficient as possible. Email your contacts, qualify leads, and get organized so you can spend more time closing! Over 17,000 salespeople use Pipeline to manage their sales.

Setup the Pipeline API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Pipeline and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Pipeline with Zendesk#

Create Activity with Pipeline API on New Ticket (Instant) from Zendesk API

Zendesk + Pipeline

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Create Activity with Pipeline API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Pipeline

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Create Activity with Pipeline API on Ticket Closed (Instant) from Zendesk API

Zendesk + Pipeline

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Create Activity with Pipeline API on Ticket Pended (Instant) from Zendesk API

Zendesk + Pipeline

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Create Activity with Pipeline API on Ticket Solved (Instant) from Zendesk API

Zendesk + Pipeline

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Popular Pipeline and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Pipeline and Zendesk Actions#

Create Activity with the Pipeline API

Creates a new activity associated with an existing person, company, or deal. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Company with the Pipeline API

Creates a new company in your Pipeline account. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Deal with the Pipeline API

Creates a new deal in your Pipeline account. See the docs here

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Overview of Pipeline#

The Pipeline API on Pipedream enables you to design robust automations that streamline your sales and engagement processes. By leveraging this API, you can programmatically manage your sales pipeline, track email interactions, and book meetings automatically. Create triggers based on email events, update deals based on customer actions, or sync your sales data with other platforms for deeper analysis. With Pipedream's serverless architecture, you can create workflows that respond in real-time, ensuring your sales team has the freshest information at their fingertips.

Connect Pipeline#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    pipeline: {
      type: "app",
      app: "pipeline",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.pipelinecrm.com/api/v3/admin/users`,
      params: {
        api_key: `${this.pipeline.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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