Integrate the PagerDuty API with the ServiceNow API

Setup the PagerDuty API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate PagerDuty and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect PagerDuty with ServiceNow#

Create Table Record with ServiceNow API on New On-Call Rotation from PagerDuty API

PagerDuty + ServiceNow

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Create Table Record with ServiceNow API on New or Updated Incident from PagerDuty API

PagerDuty + ServiceNow

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Get Table Record By SysId with ServiceNow API on New On-Call Rotation from PagerDuty API

PagerDuty + ServiceNow

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Get Table Record By SysId with ServiceNow API on New or Updated Incident from PagerDuty API

PagerDuty + ServiceNow

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Get Table Records with ServiceNow API on New On-Call Rotation from PagerDuty API

PagerDuty + ServiceNow

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Popular PagerDuty and ServiceNow Triggers#

New On-Call Rotation from the PagerDuty API

Emit new event each time a new user rotates onto an on-call rotation

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New or Updated Incident from the PagerDuty API

Emit new event each time an incident is created or updated

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Popular PagerDuty and ServiceNow Actions#

Acknowledge Incident with the PagerDuty API

Acknowledge an incident. See the docs here

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Find Oncall User with the PagerDuty API

Find the user on call for a specific schedule. See the docs here

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Overview of PagerDuty#

The PagerDuty API offers a powerful interface to automate your digital operations management. By leveraging its capabilities on Pipedream, you can create workflows that respond to incidents, automate alerts, and synchronize incident data across various platforms. PagerDuty's API enables you to manage services, teams, and incidents, ensuring that your systems remain operational and that the right people are notified at the right time.

Connect PagerDuty#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    pagerduty: {
      type: "app",
      app: "pagerduty",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.pagerduty.com/users/me`,
      headers: {
        Authorization: `Bearer ${this.pagerduty.$auth.oauth_access_token}`,
        "Accept": `application/vnd.pagerduty+json;version=2`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

Run a Pipedream workflow on PagerDuty on-call rotations

Run common workflows, or any Node.js code you'd like, each time a new user rotates onto an on-call schedule.