What do you want to automate
with Odoo and Freshdesk?
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Popular Odoo and Freshdesk Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Odoo and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Connect Odoo#
import xmlrpc from 'xmlrpc';
export default defineComponent({
props: {
odoo: {
type: "app",
app: "odoo",
}
},
async run({ steps, $ }) {
const url = this.odoo.$auth.server_url;
const db = this.odoo.$auth.db;
const username = this.odoo.$auth.username;
const password = this.odoo.$auth.password;
// Create clients for common and object endpoints
const common = xmlrpc.createSecureClient(`${url}/xmlrpc/2/common`);
const models = xmlrpc.createSecureClient(`${url}/xmlrpc/2/object`);
// Using async/await with promises
async function getFields() {
try {
// Authenticate and get uid
const uid = await new Promise((resolve, reject) => {
common.methodCall('authenticate', [db, username, password, {}], (error, value) => {
if (error) reject(error);
resolve(value);
});
});
// Get fields
const results = await new Promise((resolve, reject) => {
models.methodCall('execute_kw', [
db,
uid,
password,
'res.partner',
'fields_get',
[],
{ 'attributes': ['string', 'help', 'type'] }
], (error, value) => {
if (error) reject(error);
resolve(value);
});
});
return results;
} catch (error) {
throw new Error(error);
}
}
return await getFields();
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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