Nicereply

Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach.

Integrate the Nicereply API with the Twilio API

Setup the Nicereply API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate Nicereply and Twilio remarkably fast. Free for developers.

Send SMS with Twilio API on New CES Rating from Nicereply API
Nicereply + Twilio
 
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Send SMS with Twilio API on New CSAT Rating from Nicereply API
Nicereply + Twilio
 
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Send SMS with Twilio API on New Customer Rating from Nicereply API
Nicereply + Twilio
 
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Send SMS with Twilio API on New NPS Rating from Nicereply API
Nicereply + Twilio
 
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Send SMS with Twilio API on New Survey Rating from Nicereply API
Nicereply + Twilio
 
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New CES Rating from the Nicereply API

Emit new event on each new CES rating.

 
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New CSAT Rating from the Nicereply API

Emit new event on each new CSAT rating.

 
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New Customer Rating from the Nicereply API

Emit new event on each new customer rating.

 
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New NPS Rating from the Nicereply API

Emit new event on each new NPS rating.

 
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New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

 
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Send SMS with the Twilio API

Send a simple text-only SMS. See the docs for more information

 
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Make a Phone Call with the Twilio API

Make a phone call, passing text that Twilio will speak to the recipient of the call. See the docs for more information

 
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Send MMS with the Twilio API

Send an SMS with text and media files. See the docs for more information

 
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Check Verification Token with the Twilio API

Check if user-provided token is correct. See the documentation for more information

 
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Delete Call with the Twilio API

Remove a call record from your account. See the docs for more information

 
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Overview of Nicereply

The Nicereply API enables the integration of customer satisfaction data into various business workflows. With its API, you can automate the collection of customer feedback, analyze customer sentiment, track agent performance, and generate actionable insights. Leveraging Pipedream’s capabilities, you can create powerful automations that respond to Nicereply events, synchronize data across platforms, and trigger actions in other applications, enriching CRM data or streamlining support workflows.

Connect Nicereply

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    nicereply: {
      type: "app",
      app: "nicereply",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.nicereply.com/v1/users`,
      headers: {
        "Accept": `application/json`,
      },
      auth: {
        username: ``,
        password: `${this.nicereply.$auth.private_key}`,
      },
    })
  },
})

Overview of Twilio

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Connect Twilio

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Community Posts

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.