Integrate the MongoDB API with the Zendesk API

Setup the MongoDB API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate MongoDB and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect MongoDB with Zendesk#

Create New Document with MongoDB API on New Ticket (Instant) from Zendesk API

Zendesk + MongoDB

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Create New Document with MongoDB API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + MongoDB

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Create New Document with MongoDB API on Ticket Closed (Instant) from Zendesk API

Zendesk + MongoDB

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Create New Document with MongoDB API on Ticket Pended (Instant) from Zendesk API

Zendesk + MongoDB

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Create New Document with MongoDB API on Ticket Solved (Instant) from Zendesk API

Zendesk + MongoDB

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Popular MongoDB and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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New Collection from the MongoDB API

Emit new an event when a new collection is added to a database

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular MongoDB and Zendesk Actions#

Create New Document with the MongoDB API

Create a new document in a collection of your choice. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete a Document with the MongoDB API

Delete a single document by ID. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Execute Aggregation with the MongoDB API

Execute an aggregation pipeline on a MongoDB collection. See the documentation

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Overview of MongoDB#

The MongoDB API provides powerful capabilities to interact with a MongoDB database, allowing you to perform CRUD (Create, Read, Update, Delete) operations, manage databases, and execute sophisticated queries. With Pipedream, you can harness these abilities to automate tasks, sync data across various apps, and react to events in real-time. It’s a combo that’s particularly potent for managing data workflows, syncing application states, or triggering actions based on changes to your data.

Connect MongoDB#

import mongodb from 'mongodb'

export default defineComponent({
  props: {
    mongodb: {
      type: "app",
      app: "mongodb",
    },
    collection: {
      type: "string"
    },
    filter: {
      type: "object"
    }
  },
  async run({steps, $}) {
    const MongoClient = mongodb.MongoClient
    
    const {
      database,
      hostname,
      username,
      password,
    } = this.mongodb.$auth
    
    const url = `mongodb+srv://${username}:${password}@${hostname}/test?retryWrites=true&w=majority`
    const client = await MongoClient.connect(url, { 
      useNewUrlParser: true, 
      useUnifiedTopology: true 
    })
    
    const db = client.db(database)

    const results = await db.collection(this.collection).find(this.filter).toArray();
    $.export('results', results);
    
    await client.close()
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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