Integrate the Bird API with the Zendesk API

Setup the Bird API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Bird and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Bird with Zendesk#

Create Contact with Bird API on New Ticket (Instant) from Zendesk API

Zendesk + Bird

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Create Contact with Bird API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Bird

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Create Contact with Bird API on Ticket Closed (Instant) from Zendesk API

Zendesk + Bird

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Create Contact with Bird API on Ticket Pending (Instant) from Zendesk API

Zendesk + Bird

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Create Contact with Bird API on Ticket Solved (Instant) from Zendesk API

Zendesk + Bird

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Popular Bird and Zendesk Triggers#

New SMS Message Received from the Bird API

Emit new event when a new SMS message is received. See the documentation

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Bird and Zendesk Actions#

Create Contact with the Bird API

Creates a new contact. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send SMS with the Bird API

Sends an SMS message. See the documentation

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Send Voice Message with the Bird API

Sends a voice message. See the documentation

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Overview of Bird#

Message Bird is a communications platform offering a suite of API solutions for sending messages, making voice calls, and conducting video conferences. With Pipedream, you can harness these capabilities to automate personalized notifications, streamline customer support, and facilitate global communication workflows. Message Bird's API on Pipedream allows you to send real-time alerts, trigger voice messages based on customer actions, and integrate with other services to create powerful, multi-channel communication systems.

Connect Bird#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    message_bird: {
      type: "app",
      app: "message_bird",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://rest.messagebird.com/balance`,
      headers: {
        "Authorization": `AccessKey ${this.message_bird.$auth.access_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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