# Create Conversation — Kustomer

> Creates a new conversation in Kustomer. See the documentation

- Key: `kustomer-create-conversation`
- Type: Action (Write)
- Version: 0.0.3
- App: Kustomer (`kustomer`) — https://pipedream.com/apps/kustomer.md
- This page (HTML): https://pipedream.com/apps/kustomer/actions/create-conversation
- Hints: open-world
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/kustomer/actions/create-conversation/create-conversation.mjs

## Description

Creates a new conversation in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/createaconversation)

## Props

| Prop | Type | Required | Description |
|---|---|---|---|
| `customer` | `string` | Yes | Unique identifier for the customer Options are loaded from the connected account. |
| `externalId` | `string` | No | External identifier |
| `name` | `string` | No | Name of the conversation |
| `status` | `string` | No | Status of the conversation |
| `priority` | `integer` | No | Priority level (1-5) |
| `direction` | `string` | No | Direction of the conversation |
| `tags` | `string[]` | No | Tags associated with the conversation Options are loaded from the connected account. |
| `assignedUsers` | `string[]` | No | Users assigned to the conversation Options are loaded from the connected account. |
| `assignedTeams` | `string[]` | No | Teams assigned to the resource Options are loaded from the connected account. |
| `defaultLang` | `string` | No | Default language for the conversation |
| `queueId` | `string` | Yes | Queue ID assigned to the conversation Options are loaded from the connected account. |

## Run it

**MCP**

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "kustomer",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
  name: "kustomer-create-conversation",
  arguments: {
    customer: "Customer ID",
    externalId: "External ID",
  },
})
```

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "kustomer-create-conversation",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    kustomer: { authProvisionId: "apn_xxxxxxx" },
    customer: "Customer ID",
    externalId: "External ID",
  },
})

console.log(result)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "kustomer-create-conversation",
    "configured_props": {
      "kustomer": { "authProvisionId": "apn_xxxxxxx" },
      "customer": "Customer ID",
      "externalId": "External ID"
    }
  }'
```

---

- App: https://pipedream.com/apps/kustomer.md · All apps: https://pipedream.com/apps