# Kustomer — Pipedream Connect

> The AI-Powered Customer Service CRM Platform

- API slug: `kustomer` (use in MCP headers and tool keys)
- Auth: API key (Pipedream-managed)
- Categories: CRM
- Website: https://www.kustomer.com
- This page (HTML): https://pipedream.com/apps/kustomer
- Tools: 15 actions · 5 triggers

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: kustomer`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "kustomer",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Conversation:
const result = await mcp.callTool({
  name: "kustomer-create-conversation",
  arguments: {
    customer: "Customer ID",
    externalId: "External ID",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a Kustomer endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://api.example.com/v1/me

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcGkuZXhhbXBsZS5jb20vdjEvbWU?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "kustomer-create-conversation",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    kustomer: { authProvisionId: "apn_xxxxxxx" },
    customer: "Customer ID",
    externalId: "External ID",
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (15)

### `kustomer-create-conversation` — Create Conversation (Write)

Creates a new conversation in Kustomer. See the documentation

Full schema: https://pipedream.com/apps/kustomer/actions/create-conversation.md

### `kustomer-create-customer` — Create Customer (Write)

Creates a new customer in Kustomer. See the documentation

Full schema: https://pipedream.com/apps/kustomer/actions/create-customer.md

### `kustomer-get-custom-object-by-external-id` — Get Custom Object by External ID (Read-only)

Gets a custom object by external ID in Kustomer. See the documentation

Full schema: https://pipedream.com/apps/kustomer/actions/get-custom-object-by-external-id.md

### `kustomer-get-custom-object-by-id` — Get Custom Object by ID (Read-only)

Gets a custom object by ID in Kustomer. See the documentation

Full schema: https://pipedream.com/apps/kustomer/actions/get-custom-object-by-id.md

### `kustomer-get-custom-objects` — Get Custom Objects (Read-only)

Gets custom objects in Kustomer. See the documentation

Full schema: https://pipedream.com/apps/kustomer/actions/get-custom-objects.md

### `kustomer-list-assigned-teams-options` — List Assigned Teams Options (Read-only)

Retrieves available options for the Assigned Teams field.

Full schema: https://pipedream.com/apps/kustomer/actions/list-assigned-teams-options.md

### `kustomer-list-assigned-users-options` — List Assigned Users Options (Read-only)

Retrieves available options for the Assigned Users field.

Full schema: https://pipedream.com/apps/kustomer/actions/list-assigned-users-options.md

### `kustomer-list-conversation-id-options` — List Conversation ID Options (Read-only)

Retrieves available options for the Conversation ID field.

Full schema: https://pipedream.com/apps/kustomer/actions/list-conversation-id-options.md

### `kustomer-list-customer-id-options` — List Customer ID Options (Read-only)

Retrieves available options for the Customer ID field.

Full schema: https://pipedream.com/apps/kustomer/actions/list-customer-id-options.md

### `kustomer-list-klass-name-options` — List Klass Name Options (Read-only)

Retrieves available options for the Klass Name field.

Full schema: https://pipedream.com/apps/kustomer/actions/list-klass-name-options.md

### `kustomer-list-queue-id-options` — List Queue Id Options (Read-only)

Retrieves available options for the Queue Id field.

Full schema: https://pipedream.com/apps/kustomer/actions/list-queue-id-options.md

### `kustomer-list-tags-options` — List Tags Options (Read-only)

Retrieves available options for the Tags field.

Full schema: https://pipedream.com/apps/kustomer/actions/list-tags-options.md

### `kustomer-update-conversation` — Update Conversation (Write)

Updates an existing conversation in Kustomer. See the documentation.

Full schema: https://pipedream.com/apps/kustomer/actions/update-conversation.md

### `kustomer-update-custom-object-by-id` — Update Custom Object by ID (Write)

Updates a custom object identified by ID in Kustomer. See the documentation

Full schema: https://pipedream.com/apps/kustomer/actions/update-custom-object-by-id.md

### `kustomer-update-customer` — Update Customer (Write)

Updates an existing customer in Kustomer. See the documentation

Full schema: https://pipedream.com/apps/kustomer/actions/update-customer.md

## Triggers (5)

### `kustomer-new-conversation-instant` — New Conversation Created (Instant) (Instant)

Emit new event when a conversation is created in Kustomer.

Full schema: https://pipedream.com/apps/kustomer/triggers/new-conversation-instant.md

### `kustomer-new-customer-instant` — New Customer Created (Instant) (Instant)

Emit new event when a new customer is added to Kustomer.

Full schema: https://pipedream.com/apps/kustomer/triggers/new-customer-instant.md

### `kustomer-new-message-instant` — New Message Created in Conversation (Instant) (Instant)

Emit new event when a new message is created in a conversation.

Full schema: https://pipedream.com/apps/kustomer/triggers/new-message-instant.md

### `kustomer-updated-conversation-instant` — Updated Conversation (Instant) (Instant)

Emit new event when an existing conversation is updated in Kustomer.

Full schema: https://pipedream.com/apps/kustomer/triggers/updated-conversation-instant.md

### `kustomer-updated-customer-instant` — Updated Customer (Instant) (Instant)

Emit new event when an existing customer's details are updated in Kustomer.

Full schema: https://pipedream.com/apps/kustomer/triggers/updated-customer-instant.md

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- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt