Integrate the KnowFirst API with the Zendesk API

Setup the KnowFirst API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate KnowFirst and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect KnowFirst with Zendesk#

Create Ticket with Zendesk API on New Feed List Event from KnowFirst API

KnowFirst + Zendesk

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Delete Ticket with Zendesk API on New Feed List Event from KnowFirst API

KnowFirst + Zendesk

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Start Tracking Business with KnowFirst API on New Ticket (Instant) from Zendesk API

Zendesk + KnowFirst

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Start Tracking Business with KnowFirst API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + KnowFirst

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Start Tracking Business with KnowFirst API on Ticket Closed (Instant) from Zendesk API

Zendesk + KnowFirst

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Popular KnowFirst and Zendesk Triggers#

New Feed List Event from the KnowFirst API

Emit new event when a new event for the specified business appears in your feed.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular KnowFirst and Zendesk Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Start Tracking Business with the KnowFirst API

Start tracking a business to receive notifications when changes occur. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Stop Tracking Business with the KnowFirst API

Stop tracking a business that you are currently tracking. See the documentation

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View Business Feed with the KnowFirst API

Retrieve feed event history for a business. See the documentation

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Overview of KnowFirst#

The KnowFirst API enables users to tap into a wealth of news and information by categorizing articles and providing insights based on content and trends. In Pipedream, you can harness this API to trigger workflows from new content alerts, analyze news data, or integrate with other apps to keep your team informed about relevant industry updates. By creating serverless workflows, you can automate actions based on the info received from KnowFirst, such as sending notifications, updating databases, or generating reports.

Connect KnowFirst#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    knowfirst: {
      type: "app",
      app: "knowfirst",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.knowfirst.ai/v1/user`,
      headers: {
        "x-api-key": `${this.knowfirst.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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