with JLCPCB and Zendesk?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket comment has been added
Emit new event when a ticket has changed to closed status
import { axios } from "@pipedream/platform"
import crypto from "crypto"
export default defineComponent({
props: {
jlcpcb: {
type: "app",
app: "jlcpcb",
}
},
async run({ steps, $ }) {
const appCtx = this;
function generateNonce() {
return crypto.randomBytes(16).toString('hex');
}
function buildStringToSign(method, path, timestamp, nonce, body = '') {
return `${method.toUpperCase()}\n${path}\n${timestamp}\n${nonce}\n${body}\n`;
}
function signString(stringToSign, secretKey) {
const hmac = crypto.createHmac('sha256', secretKey);
hmac.update(stringToSign, 'utf8');
return hmac.digest('base64');
}
function getAuthHeader(method, path, body, appId, accessKey, secretKey) {
const nonce = generateNonce();
const timestamp = Math.floor(Date.now() / 1000);
const stringToSign = buildStringToSign(method, path, timestamp, nonce, body);
const signature = signString(stringToSign, secretKey);
return `JOP appid="${appId}", accesskey="${accessKey}", nonce="${nonce}", timestamp="${timestamp}", signature="${signature}"`;
}
async function queryOrder() {
const appId = appCtx.jlcpcb.$auth.app_id;
const accessKey = appCtx.jlcpcb.$auth.access_key;
const secretKey = appCtx.jlcpcb.$auth.secret_key;
const method = "POST";
const path = "/overseas/openapi/pcb/order/detail";
const bodyObj = { batchNumber: "BATCH12345" };
const body = JSON.stringify(bodyObj);
const authHeader = getAuthHeader(method, path, body, appId, accessKey, secretKey);
const response = await axios($, {
method, url: `https://open.jlcpcb.com${path}`, data: bodyObj,
headers: {
"Content-Type": "application/json",
"Authorization": authHeader
}
});
return response;
}
return await queryOrder();
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})