What do you want to automate
with Jira Service Desk and Bot for Slack?
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Popular Ways to Connect Jira Service Desk with Bot for Slack#
Popular Jira Service Desk and Bot for Slack Triggers#
Emit new event when a customer request is created. See the documentation
Emit new event when a customer request is updated. See the documentation
Emit new event when a message is posted in a direct message channel (Bot). To open a conversation, use the Pipedream Action "Send a Direct Message" to send a message from the Bot, or enable direct messages to the Bot in your App Settings (Settings->App Home->Show Tabs->Messages Tab), and send a direct message to the Bot.
Emit new event when a new message is posted to a public, private or group channel (Bot)
Popular Jira Service Desk and Bot for Slack Actions#
Create a comment on a customer request. See the documentation
Add an emoji reaction to a message. See the documentation
Overview of Jira Service Desk#
The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to 3,000+ other apps, listen to webhooks for real-time triggers, and execute custom logic.
Connect Jira Service Desk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
jira_service_desk: {
type: "app",
app: "jira_service_desk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.atlassian.com/me`,
headers: {
Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Bot for Slack#
The bot for Slack allows you to build rich, interactive bots for Slack workspaces. These bots can respond to messages, post updates, and interact with users in various ways. With the bot for Slack on Pipedream, developers can create automated workflows that trigger on specific events in Slack, such as new messages or reactions, and then perform defined actions, like sending data to other apps or processing the information within Pipedream's serverless platform. This tight integration with Pipedream enables both simple and complex automations, leveraging Pipedream's ability to connect with numerous apps and its powerful built-in code steps.
Connect Bot for Slack#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
slack_bot: {
type: "app",
app: "slack_bot",
},
},
async run({steps, $}) {
return await axios($, {
url: `https://slack.com/api/auth.test`,
headers: {
Authorization: `Bearer ${this.slack_bot.$auth.bot_token}`,
},
method: 'post',
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies