# Jira Service Desk + NinjaOne — Pipedream Connect

> Connect a user's Jira Service Desk and NinjaOne accounts and expose tools for both apps directly in your product or your agent.

- Apps: Jira Service Desk (`jira_service_desk`) + NinjaOne (`ninjaone`)
- This page (HTML): https://pipedream.com/apps/jira-service-desk/integrations/ninjaone
- One `external_user_id` owns both connected accounts, and each account stays independently revocable.

## One session, both toolsets (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: jira_service_desk,ninjaone`
- `x-pd-app-slug` takes a comma-separated list, so `jira_service_desk,ninjaone` is one session on one transport. Both toolsets arrive from a single `listTools()`, and a tool is called exactly as it would be in a single-app session.

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "jira_service_desk,ninjaone",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// One list, both toolsets: Jira Service Desk and NinjaOne tools arrive
// together, each keyed by its own app's slug.

// e.g. run Create Comment on Request:
const result = await mcp.callTool({
  name: "jira_service_desk-create-comment-on-request",
  arguments: {
    cloudId: "Cloud ID",
    requestId: "Request ID",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## Both apps from your backend

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const externalUserId = "{external_user_id}" // any stable ID for this user in your system

const [jiraServiceDeskTools, ninjaoneTools] =
  await Promise.all([
    pd.components.list({ app: "jira_service_desk" }),
    pd.components.list({ app: "ninjaone" }),
  ])

// One external user owns both connected accounts, so either app's tools
// run on their behalf with the same externalUserId.
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Jira Service Desk

- API slug: `jira_service_desk` (use in MCP headers and tool keys)
- Auth: OAuth (Pipedream-managed)
- Categories: Help Desk & Support
- Website: https://www.atlassian.com/software/jira/service-desk
- Managed OAuth scopes: `read:servicedesk-request` · `manage:servicedesk-customer` · `write:servicedesk-request` · `read:jira:user` · `read:jira-work` · `write:jira-work` · `read:organization:jira-service-management` · `read:me` · `offline_access`
- App page (HTML): https://pipedream.com/apps/jira-service-desk
- Tools: 20 actions · 2 triggers

Full tool list, API proxy, and SDK quickstart: https://pipedream.com/apps/jira-service-desk.md

### Actions (top 8 of 20)

- [Create Comment on Request](https://pipedream.com/apps/jira-service-desk/actions/create-comment-on-request.md) — `jira_service_desk-create-comment-on-request`
- [Create Incident](https://pipedream.com/apps/jira-service-desk/actions/create-incident.md) — `jira_service_desk-create-incident`
- [Create Request](https://pipedream.com/apps/jira-service-desk/actions/create-request.md) — `jira_service_desk-create-request`
- [Download Issue Attachment](https://pipedream.com/apps/jira-service-desk/actions/download-issue-attachment.md) — `jira_service_desk-download-issue-attachment`
- [Find Service Desk Customers](https://pipedream.com/apps/jira-service-desk/actions/find-service-desk-customers.md) — `jira_service_desk-find-service-desk-customers`
- [Find Users](https://pipedream.com/apps/jira-service-desk/actions/find-users.md) — `jira_service_desk-find-users`
- [Get Current User](https://pipedream.com/apps/jira-service-desk/actions/get-current-user.md) — `jira_service_desk-get-current-user`
- [Get Request](https://pipedream.com/apps/jira-service-desk/actions/get-request.md) — `jira_service_desk-get-request`

### Triggers (2)

- [New Request Created](https://pipedream.com/apps/jira-service-desk/triggers/new-request-created.md) — `jira_service_desk-new-request-created`
- [Request Status Updated](https://pipedream.com/apps/jira-service-desk/triggers/request-status-updated.md) — `jira_service_desk-request-status-updated`

## NinjaOne

- API slug: `ninjaone` (use in MCP headers and tool keys)
- Auth: OAuth (Pipedream-managed)
- Categories: Web & App Development
- Website: https://ninjaone.com/
- Managed OAuth scopes: `monitoring` · `management` · `control` · `offline_access`
- App page (HTML): https://pipedream.com/apps/ninjaone
- Tools: 7 actions · 1 trigger

Full tool list, API proxy, and SDK quickstart: https://pipedream.com/apps/ninjaone.md

### Actions (7)

- [Create Support Ticket](https://pipedream.com/apps/ninjaone/actions/create-ticket.md) — `ninjaone-create-ticket`
- [List Assigned App User ID Options](https://pipedream.com/apps/ninjaone/actions/list-assigned-app-user-id-options.md) — `ninjaone-list-assigned-app-user-id-options`
- [List Node Role Id Options](https://pipedream.com/apps/ninjaone/actions/list-node-role-id-options.md) — `ninjaone-list-node-role-id-options`
- [List Policy ID Options](https://pipedream.com/apps/ninjaone/actions/list-policy-id-options.md) — `ninjaone-list-policy-id-options`
- [List Status Options](https://pipedream.com/apps/ninjaone/actions/list-status-options.md) — `ninjaone-list-status-options`
- [List Ticket Form ID Options](https://pipedream.com/apps/ninjaone/actions/list-ticket-form-id-options.md) — `ninjaone-list-ticket-form-id-options`
- [Update Device](https://pipedream.com/apps/ninjaone/actions/update-device.md) — `ninjaone-update-device`

### Triggers (1)

- [New Device Online](https://pipedream.com/apps/ninjaone/triggers/new-device-online.md) — `ninjaone-new-device-online`

---

- Jira Service Desk: https://pipedream.com/apps/jira-service-desk.md · NinjaOne: https://pipedream.com/apps/ninjaone.md
- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt