# List Request Types — Jira Service Desk

> Lists the customer request types a service desk offers, with the id, name, and description of each. Call this before Create Request to choose the requestTypeId that matches what the user is asking for: the request type, not the summary…

- Key: `jira_service_desk-list-request-types`
- Type: Action (Read-only)
- Version: 0.0.6
- App: Jira Service Desk (`jira_service_desk`) — https://pipedream.com/apps/jira-service-desk.md
- This page (HTML): https://pipedream.com/apps/jira-service-desk/actions/list-request-types
- Hints: read-only · open-world
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/jira_service_desk/actions/list-request-types/list-request-types.mjs

## Description

Lists the customer request types a service desk offers, with the `id`, `name`, and `description` of each. Call this before **Create Request** to choose the `requestTypeId` that matches what the user is asking for: the request type, not the summary wording, decides what kind of ticket gets created. Names vary by desk, so match on meaning rather than assuming a type called "Incident" exists (an IT desk may instead offer "Report a system problem"). Use **List Sites** for `cloudId` and **List Service Desks** for `serviceDeskId`. Results are paginated automatically up to `maxResults`. Returns `{ requestTypes, truncated }`, where `truncated` is `true` when more types remained unfetched. Example: service desk `1` returns entries such as `{ "id": "8", "name": "Report a system problem", "description": "Let us know if something isn't working properly", "canCreateRequest": true }`. Types with `canCreateRequest: false` cannot be used to raise a request. Then call **List Request Type Fields** to see what the chosen type requires. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-get)

## Props

| Prop | Type | Required | Description |
|---|---|---|---|
| `cloudId` | `string` | Yes | The Atlassian site (cloud) ID, e.g. 822faf0d-5427-420e-9016-999d3dc76918. Run List Sites to get the id of every site you can access. |
| `serviceDeskId` | `string` | Yes | The service desk whose request types to list. Use List Service Desks to find valid IDs (e.g. 1). |
| `searchQuery` | `string` | No | Filter results to request types matching this text, e.g. hardware. Omit to return every type the desk offers. |
| `groupId` | `integer` | No | Filter results to a single request type group. Group IDs appear as groupIds on the request types returned by this action. |
| `restrictionStatus` | `string` | No | Filter by whether the request type is open to all customers or restricted. |
| `includeHiddenRequestTypesInSearch` | `boolean` | No | Whether to include hidden request types. Only applies together with searchQuery. |
| `maxResults` | `integer` | No | Maximum number of items to return across all pages (1-1000). |
| `expand` | `string[]` | No | Extra data to include on each request type. Pass ["field"] to return the type's fields inline, which saves a follow-up List Request Type Fields call. field is the only value this endpoint accepts. |

## Run it

**MCP**

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "jira_service_desk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
  name: "jira_service_desk-list-request-types",
  arguments: {
    cloudId: "Cloud ID",
    serviceDeskId: "Service Desk ID",
  },
})
```

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "jira_service_desk-list-request-types",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
    cloudId: "Cloud ID",
    serviceDeskId: "Service Desk ID",
  },
})

console.log(result)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "jira_service_desk-list-request-types",
    "configured_props": {
      "jira_service_desk": { "authProvisionId": "apn_xxxxxxx" },
      "cloudId": "Cloud ID",
      "serviceDeskId": "Service Desk ID"
    }
  }'
```

---

- App: https://pipedream.com/apps/jira-service-desk.md · All apps: https://pipedream.com/apps