Intercom

Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Integrate the Intercom API with the Twilio API

Setup the Intercom API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate Intercom and Twilio remarkably fast. Free for developers.

Send SMS with Twilio API on Lead Added Email from Intercom API
Intercom + Twilio
 
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Send SMS with Twilio API on New Closed Conversation from Intercom API
Intercom + Twilio
 
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Send SMS with Twilio API on New Companies from Intercom API
Intercom + Twilio
 
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Send SMS with Twilio API on New Conversations from Intercom API
Intercom + Twilio
 
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Send SMS with Twilio API on New Event from Intercom API
Intercom + Twilio
 
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New Companies from the Intercom API

Emit new event each time a new company is added.

 
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New Reply From Admin from the Intercom API

Emit new event each time an admin replies to a conversation.

 
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New Conversations from the Intercom API

Emit new event each time a new conversation is added.

 
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New Reply From User from the Intercom API

Emit new event each time a user replies to a conversation.

 
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New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

 
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Send SMS with the Twilio API

Send a simple text-only SMS. See the docs for more information

 
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Make a Phone Call with the Twilio API

Make a phone call, passing text that Twilio will speak to the recipient of the call. See the docs for more information

 
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Send MMS with the Twilio API

Send an SMS with text and media files. See the docs for more information

 
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Check Verification Token with the Twilio API

Check if user-provided token is correct. See the documentation for more information

 
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Delete Call with the Twilio API

Remove a call record from your account. See the docs for more information

 
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Connect Intercom

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    intercom: {
      type: "app",
      app: "intercom",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.intercom.io/admins`,
      headers: {
        Authorization: `Bearer ${this.intercom.$auth.oauth_access_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Overview of Twilio

With the Twilio API, you can build telephone applications that make and receive
phone calls, as well astext messaging applications that send and receive text
messages.

Some examples of applications you could build include:

  • A phone call application that allows you to make and receive phone calls over
    the internet
  • A text messaging application that allows you to send and receive text
    messages over the internet
  • A voicemail application that allows you to leave and receive voicemails over
    the internet

Connect Twilio

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Community Posts

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.