Infobip
Infobip is a multi-channel communications platform
Integrate the Infobip API with the Zendesk API
Setup the Infobip API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Infobip and Zendesk remarkably fast. Free for developers.
Popular Infobip and Zendesk Triggers#
Emit new event when a new message is received on Whatsapp.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Popular Infobip and Zendesk Actions#
Send a text message to multiple recipients via Viber. See the documentation
Sends a WhatsApp text message to a specified number. See the documentation
Overview of Infobip#
The Infobip API is a communication platform that enables seamless integration of messaging, voice, and email functionalities into various applications. With Infobip, you can automate notifications, authenticate users via one-time passwords, engage customers across multiple channels, and track communication performance. Pipedream's serverless execution environment lets you create sophisticated workflows that harness the capabilities of Infobip by triggering actions based on events, manipulating data, and connecting with numerous other apps.
Connect Infobip#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
infobip: {
type: "app",
app: "infobip",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.infobip.$auth.base_url}.api.infobip.com/sms/1/logs`,
headers: {
"Authorization": `App ${this.infobip.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})