If/Else
Conditionally run steps in the first branch or path that matches rules based on one or more input variables (related: switch, parallel, paths, ifelse, if else)
Integrate the If/Else API with the Zendesk API
Setup the If/Else API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate If/Else and Zendesk remarkably fast. Free for developers.
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Popular If/Else and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Connect If/Else#
/*
If/Else is single path branching operator.
Create non-linear workflows with multiple
execution branches and Pipedream will execute
the first branch that matches the configured
rules. The order in which rules are defined
will affect the path of execution.
The code for this operator is not currently
public. Please select the *If/Else* operator
from the *Add Step* menu.
Check out the docs to learn more:
https://pipedream.com/docs/workflows/control-flow/ifelse
*/Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
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