Helpwise
Shared Inbox that allows teams to answer all customer queries across multiple channels from a single place in less time.
Integrate the Helpwise API with the Zendesk API
Setup the Helpwise API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Helpwise and Zendesk remarkably fast. Free for developers.
Popular Helpwise and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Helpwise#
The Helpwise API empowers you to automate and enhance your shared inbox experience. With it, you can programmatically manage emails, SMS, and other communications within your team's shared inboxes. By leveraging the Helpwise API on Pipedream, you can create efficient workflows that respond to inbound messages, synchronize communications with CRM platforms, organize customer interactions, and streamline various support processes.
Connect Helpwise#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
helpwise: {
type: "app",
app: "helpwise",
}
},
async run({steps, $}) {
return await axios($, {
method: "post",
url: `https://app.helpwise.io/dev-apis/users/me`,
headers: {
"Accept": `application/json`,
"Accept-Encoding": `gzip, deflate`,
"Authorization": `${this.helpwise.$auth.api_key}:${this.helpwise.$auth.api_secret}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})