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Helpwise

Shared Inbox that allows teams to answer all customer queries across multiple channels from a single place in less time.

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Microsoft Teams

Integrate the Helpwise API with the Microsoft Teams API

Setup the Helpwise API trigger to run a workflow which integrates with the Microsoft Teams API. Pipedream's integration platform allows you to integrate Helpwise and Microsoft Teams remarkably fast. Free for developers.

Popular Helpwise and Microsoft Teams Triggers

New Channel from the Microsoft Teams API

Emit new event when a new channel is created within a team

 
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New Channel Message from the Microsoft Teams API

Emit new event when a new message is posted in a channel

 
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New Chat from the Microsoft Teams API

Emit new event when a new chat is created

 
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New Chat Message from the Microsoft Teams API

Emit new event when a new message is received in a chat

 
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New Team from the Microsoft Teams API

Emit new event when a new team is joined by the authenticated user

 
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Popular Helpwise and Microsoft Teams Actions

Create Channel with the Microsoft Teams API

Create a new channel in Microsoft Teams. See the docs here

 
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List Channels with the Microsoft Teams API

Lists all channels in a Microsoft Team. See the docs here

 
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List Shifts with the Microsoft Teams API

Get the list of shift instances for a team. See the documentation

 
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Send Channel Message with the Microsoft Teams API

Send a message to a team's channel. See the docs here

 
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Send Chat Message with the Microsoft Teams API

Send a message to a team's chat. See the docs here

 
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Overview of Helpwise

The Helpwise API empowers you to automate and enhance your shared inbox experience. With it, you can programmatically manage emails, SMS, and other communications within your team's shared inboxes. By leveraging the Helpwise API on Pipedream, you can create efficient workflows that respond to inbound messages, synchronize communications with CRM platforms, organize customer interactions, and streamline various support processes.

Connect Helpwise

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    helpwise: {
      type: "app",
      app: "helpwise",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      method: "post",
      url: `https://app.helpwise.io/dev-apis/users/me`,
      headers: {
        "Accept": `application/json`,
        "Accept-Encoding": `gzip, deflate`,
        "Authorization": `${this.helpwise.$auth.api_key}:${this.helpwise.$auth.api_secret}`,
      },
    })
  },
})

Overview of Microsoft Teams

The Microsoft Teams API on Pipedream allows you to automate tasks, streamline communication, and integrate with other services to enhance the functionality of Teams as a collaboration hub. With this API, you can send messages to channels, orchestrate complex workflows based on Teams events, and manage Teams' settings programmatically.

Connect Microsoft Teams

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    microsoft_teams: {
      type: "app",
      app: "microsoft_teams",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://graph.microsoft.com/v1.0/me`,
      headers: {
        Authorization: `Bearer ${this.microsoft_teams.$auth.oauth_access_token}`,
      },
    })
  },
})
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