# Helpwise — Pipedream Connect

> Shared Inbox that allows teams to answer all customer queries across multiple channels from a single place in less time.

- API slug: `helpwise` (use in MCP headers and tool keys)
- Auth: API key (Pipedream-managed)
- Categories: Productivity
- Website: https://helpwise.io/
- This page (HTML): https://pipedream.com/apps/helpwise
- Tools: 6 actions · 1 trigger

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: helpwise`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "helpwise",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Apply Tag:
const result = await mcp.callTool({
  name: "helpwise-apply-tag",
  arguments: {
    threadIds: ["Thread IDs"],
    tagIds: ["Tag IDs"],
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a Helpwise endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://app.helpwise.io/dev-apis/users/me

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcHAuaGVscHdpc2UuaW8vZGV2LWFwaXMvdXNlcnMvbWU?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "helpwise-apply-tag",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    helpwise: { authProvisionId: "apn_xxxxxxx" },
    threadIds: ["Thread IDs"],
    tagIds: ["Tag IDs"],
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (6)

### `helpwise-apply-tag` — Apply Tag (Write)

Applies tags on conversations. See the documentation

Full schema: https://pipedream.com/apps/helpwise/actions/apply-tag.md

### `helpwise-close-conversation` — Close Conversation (Write)

Closes conversations by its IDs. See the documentation

Full schema: https://pipedream.com/apps/helpwise/actions/close-conversation.md

### `helpwise-list-mailbox-id-options` — List Mailbox ID Options (Read-only)

Retrieves available options for the Mailbox ID field.

Full schema: https://pipedream.com/apps/helpwise/actions/list-mailbox-id-options.md

### `helpwise-list-tag-ids-options` — List Tag IDs Options (Read-only)

Retrieves available options for the Tag IDs field.

Full schema: https://pipedream.com/apps/helpwise/actions/list-tag-ids-options.md

### `helpwise-list-to-options` — List To Options (Read-only)

Retrieves available options for the To field.

Full schema: https://pipedream.com/apps/helpwise/actions/list-to-options.md

### `helpwise-send-email` — Send Email (Write)

Sends an email to a contact from Helpwise using the legacy send-mail API. See the documentation

Full schema: https://pipedream.com/apps/helpwise/actions/send-email.md

## Triggers (1)

### `helpwise-new-assigned-conversation` — New Assigned Conversation (Polling)

Emit new event when you become the assignee on a conversation you are watching. See the documentation

Full schema: https://pipedream.com/apps/helpwise/triggers/new-assigned-conversation.md

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- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt