# HelpSpot — Pipedream Connect

> Amplify your support with HelpSpot: the streamlined solution for scaling customer service effortlessly.

- API slug: `helpspot` (use in MCP headers and tool keys)
- Auth: API key (Pipedream-managed)
- Categories: Help Desk & Support
- Website: https://www.helpspot.com/
- This page (HTML): https://pipedream.com/apps/helpspot
- Tools: 11 actions · 2 triggers

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: helpspot`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "helpspot",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Request:
const result = await mcp.callTool({
  name: "helpspot-create-request",
  arguments: {
    tNote: "Note",
    xCategory: "Category",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a HelpSpot endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://api.example.com/v1/me

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcGkuZXhhbXBsZS5jb20vdjEvbWU?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "helpspot-create-request",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    helpspot: { authProvisionId: "apn_xxxxxxx" },
    tNote: "Note",
    xCategory: "Category",
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (11)

### `helpspot-create-request` — Create Request (Write)

Creates a new user request. See the documentation

Full schema: https://pipedream.com/apps/helpspot/actions/create-request.md

### `helpspot-get-request` — Get Request (Read-only)

Retrieves a single support request by ID. See the documentation

Full schema: https://pipedream.com/apps/helpspot/actions/get-request.md

### `helpspot-get-requests` — Get Requests (Read-only)

Retrieves multiple support requests by ID in a single call. See the documentation

Full schema: https://pipedream.com/apps/helpspot/actions/get-requests.md

### `helpspot-list-active-staff` — List Active Staff (Read-only)

Retrieves a list of all active staff members. See the documentation

Full schema: https://pipedream.com/apps/helpspot/actions/list-active-staff.md

### `helpspot-list-x-category-options` — List Category Options (Read-only)

Retrieves available options for the Category field.

Full schema: https://pipedream.com/apps/helpspot/actions/list-x-category-options.md

### `helpspot-list-email-staff-options` — List Email Staff Options (Read-only)

Retrieves available options for the Email Staff field.

Full schema: https://pipedream.com/apps/helpspot/actions/list-email-staff-options.md

### `helpspot-list-x-request-options` — List Request Id Options (Read-only)

Retrieves available options for the Request Id field.

Full schema: https://pipedream.com/apps/helpspot/actions/list-x-request-options.md

### `helpspot-list-email-from-options` — List Send Email From Options (Read-only)

Retrieves available options for the Send Email From field.

Full schema: https://pipedream.com/apps/helpspot/actions/list-email-from-options.md

### `helpspot-list-x-status-options` — List Status Options (Read-only)

Retrieves available options for the Status field.

Full schema: https://pipedream.com/apps/helpspot/actions/list-x-status-options.md

### `helpspot-search-requests` — Search Requests (Read-only)

Searches for support requests using one or more filter criteria. See the documentation

Full schema: https://pipedream.com/apps/helpspot/actions/search-requests.md

### `helpspot-update-request` — Update Request (Write)

Updates an existing user request. See the documentation

Full schema: https://pipedream.com/apps/helpspot/actions/update-request.md

## Triggers (2)

### `helpspot-new-request` — New Request Created (Polling)

Emit new event when a new request is created.

Full schema: https://pipedream.com/apps/helpspot/triggers/new-request.md

### `helpspot-request-update` — New Request Updated (Polling)

Emit new event when a request is updated.

Full schema: https://pipedream.com/apps/helpspot/triggers/request-update.md

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- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt