# New Ticket (Instant) — Helpspace

> Emit new event when a new ticket is opened in HelpSpace. Note: Users may only have one active Helpspace webhook at a time. See the documentation

- Key: `helpspace-new-ticket`
- Type: Trigger (Instant)
- Version: 0.0.1
- App: Helpspace (`helpspace`) — https://pipedream.com/apps/helpspace.md
- This page (HTML): https://pipedream.com/apps/helpspace/triggers/new-ticket
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/helpspace/sources/new-ticket/new-ticket.mjs

## Description

Emit new event when a new ticket is opened in HelpSpace. Note: Users may only have one active Helpspace webhook at a time. [See the documentation](https://documentation.helpspace.com/article/340/webhook)

## Returns

Events emitted by Helpspace.

## Run it

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const deployed = await pd.triggers.deploy({
  id: "helpspace-new-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    helpspace: { authProvisionId: "apn_xxxxxxx" },
  },
  webhookUrl: "https://example.com/webhooks/helpspace",
})

console.log(deployed.id)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/triggers/deploy \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "helpspace-new-ticket",
    "webhook_url": "https://example.com/webhooks/helpspace",
    "configured_props": {
      "helpspace": { "authProvisionId": "apn_xxxxxxx" }
    }
  }'
```

**MCP**

MCP servers expose Helpspace actions as on-demand tools.

New Ticket (Instant) is an event source, so your application deploys it with the Connect SDK or API and then either receives each event at a webhook URL or retrieves events on demand with the trigger events API.

## Event delivery

Every event is sent to the HTTP endpoint you choose when you deploy the source. Or: no webhook required — your app or agent can fetch recent events from the [trigger events API](https://pipedream.com/docs/connect/api-reference/list-trigger-events.md) instead.

---

- App: https://pipedream.com/apps/helpspace.md · All apps: https://pipedream.com/apps