# Helpspace — Pipedream Connect

> Simplify your customer support! Use Helpspace’s shared inbox to organize all incoming customer messages in one place for efficient teamwork.

- API slug: `helpspace` (use in MCP headers and tool keys)
- Auth: API key (Pipedream-managed)
- Categories: Help Desk & Support
- Website: https://helpspace.com/
- This page (HTML): https://pipedream.com/apps/helpspace
- Tools: 5 actions · 2 triggers

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: helpspace`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "helpspace",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Customer:
const result = await mcp.callTool({
  name: "helpspace-create-customer",
  arguments: {
    name: "Name",
    email: "Email",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a Helpspace endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://api.helpspace.com/api/v1/customers

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcGkuaGVscHNwYWNlLmNvbS9hcGkvdjEvY3VzdG9tZXJz?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "helpspace-create-customer",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    helpspace: { authProvisionId: "apn_xxxxxxx" },
    name: "Name",
    email: "Email",
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (5)

### `helpspace-create-customer` — Create Customer (Write)

Creates a new customer in Helpspace. See the documentation

Full schema: https://pipedream.com/apps/helpspace/actions/create-customer.md

### `helpspace-create-ticket` — Create Ticket (Write)

Creates a new ticket in Helpspace. See the documentation

Full schema: https://pipedream.com/apps/helpspace/actions/create-ticket.md

### `helpspace-list-customer-email-options` — List Customer Email Options (Read-only)

Retrieves available options for the Customer Email field.

Full schema: https://pipedream.com/apps/helpspace/actions/list-customer-email-options.md

### `helpspace-list-customer-id-options` — List Customer ID Options (Read-only)

Retrieves available options for the Customer ID field.

Full schema: https://pipedream.com/apps/helpspace/actions/list-customer-id-options.md

### `helpspace-update-customer` — Update Customer (Write)

Updates a customer's details in Helpspace. See the documentation

Full schema: https://pipedream.com/apps/helpspace/actions/update-customer.md

## Triggers (2)

### `helpspace-new-customer` — New Customer (Instant) (Instant)

Emit new event when a new customer signs up on Helpspace. Note: Users may only have one active Helpspace webhook at a time. See the documentation

Full schema: https://pipedream.com/apps/helpspace/triggers/new-customer.md

### `helpspace-new-ticket` — New Ticket (Instant) (Instant)

Emit new event when a new ticket is opened in HelpSpace. Note: Users may only have one active Helpspace webhook at a time. See the documentation

Full schema: https://pipedream.com/apps/helpspace/triggers/new-ticket.md

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- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt