with Help Scout and Missive?
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Emit new event when a new comment is added. See the Documentation
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
The Missive API allows users to streamline their email and team communication within the Pipedream platform. It offers access to manage conversations, collaborate on emails, and automate workflows involving your communication stack. With Pipedream, you can harness this API to integrate Missive with various other apps, enhance your team's productivity, and create custom automation based on triggers like new emails or conversation status changes.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
missive: {
type: "app",
app: "missive",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://public.missiveapp.com/v1/users`,
headers: {
Authorization: `Bearer ${this.missive.$auth.api_token}`,
},
})
},
})