← Gorgias

New Updated Ticket from Gorgias API

Pipedream makes it easy to connect APIs for Gorgias and 2,000+ other apps remarkably fast.

Trigger workflow on
New Updated Ticket from the Gorgias API
Next, do this
Connect to 2,000+ APIs using code and no-code building blocks
No credit card required
Intro to Pipedream
Watch us build a workflow
Watch us build a workflow
4 min
Watch now ➜

Trusted by 800,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo

Developers Pipedream

Getting Started

Trigger a workflow on New Updated Ticket with Gorgias API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Updated Ticket trigger
    1. Connect your Gorgias account
    2. Optional- Select a Channel
    3. Optional- Select a Via
    4. Optional- Select a User ID
  2. Add steps to connect to 2,000+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Add Document Via File Upload with AskYourPDF API on New Updated Ticket from Gorgias API
Gorgias + AskYourPDF
 
Try it
Send Message with Discord Webhook API on New Updated Ticket from Gorgias API
Gorgias + Discord Webhook
 
Try it
Add Multiple Rows with Google Sheets API on New Updated Ticket from Gorgias API
Gorgias + Google Sheets
 
Try it
Get Film with SWAPI - Star Wars API on New Updated Ticket from Gorgias API
Gorgias + SWAPI - Star Wars
 
Try it
Create Multiple Records with Airtable API on New Updated Ticket from Gorgias API
Gorgias + Airtable (API Key)
 
Try it

Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Updated Ticket on Gorgias
Description:Emit new event when a ticket is updated. [See the documentation](https://developers.gorgias.com/reference/the-event-object)
Version:0.1.4
Key:gorgias_oauth-ticket-updated

Code

import base from "../common/base.mjs";
import eventTypes from "../common/event-types.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...base,
  key: "gorgias_oauth-ticket-updated",
  name: "New Updated Ticket",
  description: "Emit new event when a ticket is updated. [See the documentation](https://developers.gorgias.com/reference/the-event-object)",
  version: "0.1.4",
  type: "source",
  props: {
    ...base.props,
    channel: {
      propDefinition: [
        base.props.gorgias_oauth,
        "channel",
      ],
      default: "",
      description: "The channel used to send the message.",
    },
    via: {
      propDefinition: [
        base.props.gorgias_oauth,
        "via",
      ],
      default: "",
      description: "How the message has been received, or sent from Gorgias.",
    },
    assigneeId: {
      propDefinition: [
        base.props.gorgias_oauth,
        "userId",
      ],
    },
  },
  methods: {
    ...base.methods,
    getEventType() {
      return eventTypes.TICKET_UPDATED;
    },
    isRelevant(ticket) {
      return (!this.channel || ticket.channel === this.channel)
        && (!this.via || ticket.via === this.via)
        && (!this.assigneeId || ticket?.assignee_user_id === this.assigneeId);
    },
    async processHistoricalEvent(event) {
      const ticket = await this.retrieveTicket(event.object_id);
      return {
        ticket,
      };
    },
    async processEvent(event) {
      const { ticket } = event;
      if (this.isRelevant(ticket)) {
        this.emitEvent(ticket);
      }
    },
  },
  sampleEmit,
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Gorgiasgorgias_oauthappThis component uses the Gorgias app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
ChannelchannelstringSelect a value from the drop down menu:aircallapichatemailfacebookfacebook-mentionfacebook-messengerfacebook-recommendationshelp-centerinstagram-ad-commentinstagram-commentinstagram-mentioninstagram-direct-messageinternal-notephonesmstwittertwitter-direct-messageyotpo-review
ViaviastringSelect a value from the drop down menu:help-centertwitterself_serviceapiformchatfacebookyotpo-reviewtwitter-direct-messageruletwilioyotpogorgias_chatfacebook-messengersmsinstagram-mentioninstagram-ad-commentfacebook-mentionaircallhelpdeskzendeskfacebook-recommendationsinstagram-commentinstagram-direct-messageinternal-noteshopifyemailphoneinstagram
User IDassigneeIdintegerSelect a value from the drop down menu.

Authentication

Gorgias uses OAuth authentication. When you connect your Gorgias account, Pipedream will open a popup window where you can sign into Gorgias and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gorgias API.

Pipedream requests the following authorization scopes when you connect your account:

openidemailprofileofflinewrite:all

About Gorgias

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

More Ways to Use Gorgias

Triggers

New Events from the Gorgias API

Emit new Gorgias event. See the docs

 
Try it
New Ticket from the Gorgias API

Emit new event when a ticket is created. See the documentation

 
Try it
New Ticket Message from the Gorgias API

Emit new event when a ticket message is created. See the documentation

 
Try it

Actions

Create Customer with the Gorgias API

Create a new customer. See the docs

 
Try it
Create Ticket with the Gorgias API

Create a new ticket. See the docs

 
Try it
List Tickets with the Gorgias API

List all tickets. See the docs

 
Try it
Retrieve a Customer with the Gorgias API

Retrieve a customer. See the docs

 
Try it
Update Customer with the Gorgias API

Update a customer. See the docs

 
Try it

Explore Other Apps

1
-
24
of
2,000+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Schedule
Schedule
Trigger workflows on an interval or cron schedule.
Google Drive
Google Drive
Google Drive is a file storage and synchronization service which allows you to create and share your work online, and access your documents from anywhere.
Google Sheets
Google Sheets
Use Google Sheets to create and edit online spreadsheets. Get insights together with secure sharing in real-time and from any device.
Filter
Filter
Specify a condition that your workflow must meet and whether you'd like to proceed or end workflow execution.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Data Stores
Data Stores
Use Pipedream Data Stores to manage state throughout your workflows.
GitHub
GitHub
Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.
Formatting
Formatting
Pre-built actions to make formatting and manipulating data within your workflows easier.
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Airtable (OAuth)
Airtable (OAuth)
Airtable is a low-code platform to build next-gen apps. Move beyond rigid tools, operationalize your critical data, and reimagine workflows with AI.
Zoom
Zoom
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars.
Google Calendar
Google Calendar
With Google Calendar, you can quickly schedule meetings and events and get reminders about upcoming activities, so you always know what’s next.
Gmail
Gmail
Gmail offers private and secure email by Google at no cost, for business and consumer accounts.
Gmail (Developer App)
Gmail (Developer App)
Private and secure email by Google at no cost, for business and consumer accounts. Use this app to connect your own developer account credentials.
Email
Email
Trigger workflows on new emails, and send emails to yourself as part of a Pipedream workflow.
Delay
Delay
Delay, pause, suspend, or have the execution of your workflow wait for as little as one millisecond, or as long as one year.
Go
Go
Anything you can do in Go, you can do in a Pipedream Workflow. You can use any of Go packages available with a simple import.
Premium
Zoom Admin
Zoom Admin
Video conferencing (includes account-level scopes) for Zoom Admins.
Twilio
Twilio
Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.
Bash
Bash
Run any Bash in a Pipedream step within your workflow, including making curl requests.