Compare Arrays with Helper Functions API on New Ticket Message from Gorgias API

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New Ticket Message from the Gorgias API

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Compare Arrays with the Helper Functions API

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Getting Started#

This integration creates a workflow with a Gorgias trigger and Helper Functions action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Message trigger
1. Connect your Gorgias account
2. Optional- Select a Channel
3. Optional- Select a Ticket ID
4. Optional- Select a Source Type
5. Optional- Configure Sender Email
6. Optional- Configure Receiver Email
Configure the Compare Arrays action
1. Connect your Helper Functions account
2. Configure Array 1
3. Configure Array 2
4. Select a Compare Action
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Message on Gorgias

Description:Emit new event when a ticket message is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)

Version:0.1.7

Key:gorgias_oauth-ticket-message-created

View on GitHub

Gorgias Overview#

Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.

Trigger Code#

import constants from "../../common/constants.mjs";
import base from "../common/base.mjs";
import eventTypes from "../common/event-types.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...base,
  key: "gorgias_oauth-ticket-message-created",
  name: "New Ticket Message",
  description: "Emit new event when a ticket message is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)",
  version: "0.1.7",
  type: "source",
  props: {
    ...base.props,
    channel: {
      propDefinition: [
        base.props.gorgias_oauth,
        "channel",
      ],
      default: "",
      description: "The channel used to send the message.",
    },
    ticketId: {
      propDefinition: [
        base.props.gorgias_oauth,
        "ticketId",
      ],
      optional: true,
    },
    sourceType: {
      type: "string",
      label: "Source Type",
      description: "How the message was sent/received",
      options: constants.sourceTypes,
      optional: true,
    },
    sender: {
      type: "string",
      label: "Sender Email",
      description: "Email address of the sender",
      optional: true,
    },
    receiver: {
      type: "string",
      label: "Receiver Email",
      description: "Email address of the receiver",
      optional: true,
    },
  },
  hooks: {
    ...base.hooks,
    deploy() {},
  },
  methods: {
    ...base.methods,
    getEventType() {
      return eventTypes.TICKET_MESSAGE_CREATED;
    },
    isRelevant(message) {
      return (!this.channel || message.channel === this.channel)
        && (!this.ticketId || message.ticket_id === this.ticketId)
        && (!this.sourceType || message.source.type === this.sourceType)
        && (!this.sender || message.sender.email === this.sender)
        && (!this.receiver || message.receiver.email === this.receiver);
    },
    async processEvent(event) {
      const { message } = event;
      if (this.isRelevant(message)) {
        this.emitEvent(message);
      }
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Gorgias	`gorgias_oauth`	`app`	This component uses the Gorgias app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Channel	`channel`	`string`	Select a value from the drop down menu:`aircallapichatemailfacebookfacebook-mentionfacebook-messengerfacebook-recommendationshelp-centerinstagram-ad-commentinstagram-commentinstagram-mentioninstagram-direct-messageinternal-notephonesmstwittertwitter-direct-messageyotpo-review`
Ticket ID	`ticketId`	`integer`	Select a value from the drop down menu.
Source Type	`sourceType`	`string`	Select a value from the drop down menu:`aircallapiappchatchat-contact-formchat-offline-capturecontact-formemailfacebook-commentfacebook-messagefacebook-messengerfacebook-postfacebook-mention-postfacebook-mention-commentfacebook,facebook-reviewfacebook-review-commentformhelp-centerhelpdeskinstagram-ad-commentinstagram-ad-mediainstagram-commentinstagram-mention-commentinstagram-mediainstagram-mention-mediainstagraminstagram-direct-messageinternal-noteottspott-callphoneruleself_serviceshopifysmssystem-messagetwilioyotpo-reviewyotpo-review-public-commentyotpo-review-private-commenttwitter-tweettwitter-quoted-tweettwitter-mention-tweettwitter-direct-messagehelp-center-contact-formwhatsapp-message`
Sender Email	`sender`	`string`	Email address of the sender
Receiver Email	`receiver`	`string`	Email address of the receiver

Trigger Authentication#

Gorgias uses OAuth authentication. When you connect your Gorgias account, Pipedream will open a popup window where you can sign into Gorgias and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gorgias API.

Pipedream requests the following authorization scopes when you connect your account:

openidemailprofileofflinewrite:all

About Gorgias#

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

Action#

Compare Arrays on Helper Functions

Description:Get the difference, intersection, union, or symetric difference of two arrays/sets.

Version:0.0.1

Key:helper_functions-compare-arrays

View on GitHub

Helper Functions Overview#

The Helper Functions app on Pipedream is a set of pre-built functions that streamline common tasks in your workflows. It acts like a Swiss Army knife for developers, providing essential tools such as format conversion, date manipulation, and text processing. By leveraging these functions, you can reduce the boilerplate code needed for routine operations, speeding up the development of intricate automations. The Helper Functions API can be a game changer when it comes to tasks like parsing dates in user-friendly formats, encoding and decoding data, or generating UUIDs, making them more efficient and less error-prone.

Action Code#

import helperFunctions from "../../helper_functions.app.mjs";

export default {
  key: "helper_functions-compare-arrays",
  name: "Compare Arrays",
  description: "Get the difference, intersection, union, or symetric difference of two arrays/sets.",
  version: "0.0.1",
  type: "action",
  props: {
    helperFunctions,
    array1: {
      type: "string[]",
      label: "Array 1",
      description: "Array to compare to second array",
      default: [],
    },
    array2: {
      type: "string[]",
      label: "Array 2",
      description: "Array to be compared with first array",
      default: [],
    },
    actionType: {
      type: "string",
      label: "Compare Action",
      description: "Type of action to perform on the arrays",
      options: [
        "difference",
        "union",
        "intersection",
        "symmetric difference",
      ],
    },
  },
  methods: {
    getDifference(set1, set2) {
      return new Set([
        ...set1,
      ].filter((x) => !set2.has(x)));
    },
    getIntersection(set1, set2) {
      return new Set([
        ...set1,
      ].filter((x) => set2.has(x)));
    },
    getUnion(set1, set2) {
      for (const elem of set2) {
        set1.add(elem);
      }
      return set1;
    },
    getSymmetricDifference(set1, set2) {
      for (const elem of set2) {
        if (set1.has(elem)) {
          set1.delete(elem);
        } else {
          set1.add(elem);
        }
      }
      return set1;
    },
  },
  run() {
    const set1 = new Set(this.array1);
    const set2 = new Set(this.array2);

    let results;

    switch (this.actionType) {
    case "difference": {
      results = this.getDifference(set1, set2);
      break;
    }
    case "union": {
      results = this.getUnion(set1, set2);
      break;
    }
    case "intersection": {
      results = this.getIntersection(set1, set2);
      break;
    }
    case "symmetric difference": {
      results = this.getSymmetricDifference(set1, set2);
      break;
    }
    default:
      throw new Error(`Unknown action type: ${this.actionType}`);
    }

    return Array.from(results);
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Helper Functions	`helperFunctions`	`app`	This component uses the Helper Functions app.
Array 1	`array1`	`string[]`	Array to compare to second array
Array 2	`array2`	`string[]`	Array to be compared with first array
Compare Action	`actionType`	`string`	Select a value from the drop down menu:`differenceunionintersectionsymmetric difference`