with Gorgias and Front?
Emit new event when a ticket message is created. See the documentation
Emit new event when a ticket is updated. See the documentation
Emit new event when a conversation reaches a specific state. See the docs
Emit new event when a conversation is tagged with a specific tag or any tag. See the documentation
Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
gorgias_oauth: {
type: "app",
app: "gorgias_oauth",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.gorgias_oauth.$auth.domain}.gorgias.com/api/users/0`,
headers: {
Authorization: `Bearer ${this.gorgias_oauth.$auth.oauth_access_token}`,
"Accept": `application/json`,
},
})
},
})
The Front API empowers you to automate the handling of your team's email inbox, collaborate on conversations, and streamline communication workflows. By harnessing this API on Pipedream, you can craft custom integrations that trigger actions in Front in response to events, synchronize data across platforms, and augment your team's productivity with automated tasks. This can include creating or updating conversations and contacts, managing tags, or firing off custom automation rules within Front.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
frontapp: {
type: "app",
app: "frontapp",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api2.frontapp.com/me`,
headers: {
Authorization: `Bearer ${this.frontapp.$auth.oauth_access_token}`,
},
})
},
})