Integrate the Google PaLM API with the Zendesk API

Setup the Google PaLM API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Google PaLM and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Google PaLM with Zendesk#

Chat with Google PaLM API on New Ticket (Instant) from Zendesk API

Zendesk + Google PaLM

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Chat with Google PaLM API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Google PaLM

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Chat with Google PaLM API on Ticket Closed (Instant) from Zendesk API

Zendesk + Google PaLM

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Chat with Google PaLM API on Ticket Pending (Instant) from Zendesk API

Zendesk + Google PaLM

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Chat with Google PaLM API on Ticket Solved (Instant) from Zendesk API

Zendesk + Google PaLM

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Popular Google PaLM and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Google PaLM and Zendesk Actions#

Chat with the Google PaLM API

Chat using Google PaLM. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Generate Embeddings with the Google PaLM API

Generate embeddings using Google PaLM. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Generate Text with the Google PaLM API

Generate text using Google PaLM. See the docs here

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Overview of Google PaLM#

The Google PaLM API is a cutting-edge language model that allows developers to integrate advanced natural language understanding into their applications. On Pipedream, you can harness this power to create serverless workflows that react to various triggers and perform actions based on the insights and outputs from PaLM. Whether it's generating content, summarizing text, or understanding user intent, PaLM's capabilities can be integrated into Pipedream workflows to automate complex tasks involving language.

Connect Google PaLM#

import { v1beta2 } from "@google-ai/generativelanguage";
import { GoogleAuth } from "google-auth-library";

export default defineComponent({
  props: {
    google_palm_api: {
      type: "app",
      app: "google_palm_api",
    }
  },
  async run({ steps, $ }) {
    const client = new v1beta2.TextServiceClient({
      authClient: new GoogleAuth().fromAPIKey(this.google_palm_api.$auth.palm_api_key),
    });

    const text = "Repeat after me: one, two,";
    const model = "models/text-bison-001";

    return await client
      .generateText({
        model,
        prompt: {
          text,
        },
      })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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