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with Google Cloud and Freshdesk?

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Assign Ticket to Agent with Freshdesk API on New Pub/Sub Messages from Google Cloud API
Google Cloud + Freshdesk
 
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Assign Ticket to Group with Freshdesk API on New Pub/Sub Messages from Google Cloud API
Google Cloud + Freshdesk
 
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Close Ticket with Freshdesk API on New Pub/Sub Messages from Google Cloud API
Google Cloud + Freshdesk
 
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Create a Company with Freshdesk API on New Pub/Sub Messages from Google Cloud API
Google Cloud + Freshdesk
 
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Create a Contact with Freshdesk API on New Pub/Sub Messages from Google Cloud API
Google Cloud + Freshdesk
 
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New Pub/Sub Messages from the Google Cloud API

Emit new Pub/Sub topic in your GCP account. Messages published to this topic are emitted from the Pipedream source.

 
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BigQuery - New Row from the Google Cloud API

Emit new events when a new row is added to a table

 
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BigQuery - Query Results from the Google Cloud API

Emit new events with the results of an arbitrary query

 
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New Contact Created from the Freshdesk API

Emit new event when a contact is created. See the documentation

 
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New Ticket Created from the Freshdesk API

Emit new event when a ticket is created. See the documentation

 
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Assign Ticket to Agent with the Freshdesk API

Assign a Freshdesk ticket to a specific agent. See the documentation

 
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Assign Ticket to Group with the Freshdesk API

Assign a Freshdesk ticket to a specific group See the documentation

 
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Close Ticket with the Freshdesk API

Set a Freshdesk ticket's status to 'Closed'. See docs

 
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Bigquery Insert Rows with the Google Cloud API

Inserts rows into a BigQuery table. See the docs and for an example here

 
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Create a Company with the Freshdesk API

Create a company. See the documentation

 
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Integrate the Google Cloud API with the Freshdesk API
Setup the Google Cloud API trigger to run a workflow which integrates with the Freshdesk API. Pipedream's integration platform allows you to integrate Google Cloud and Freshdesk remarkably fast. Free for developers.

Overview of Google Cloud

The Google Cloud API opens a world of possibilities for enhancing cloud operations and automating tasks. It empowers you to manage, scale, and fine-tune various services within the Google Cloud Platform (GCP) programmatically. With Pipedream, you can harness this power to create intricate workflows, trigger cloud functions based on events from other apps, manage resources, and analyze data, all in a serverless environment. The ability to interconnect GCP services with numerous other apps enriches automation, making it easier to synchronize data, streamline development workflows, and deploy applications efficiently.

Connect Google Cloud

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module.exports = defineComponent({
  props: {
    google_cloud: {
      type: "app",
      app: "google_cloud",
    }
  },
  async run({steps, $}) {
    // Required workaround to get the @google-cloud/storage package
    // working correctly on Pipedream
    require("@dylburger/umask")()
    
    const { Storage } = require('@google-cloud/storage')
    
    const key = JSON.parse(this.google_cloud.$auth.key_json)
     
    const storage = new Storage({
      projectId: key.project_id,
      credentials: {
        client_email: key.client_email,
        private_key: key.private_key,
      }
    })
    
    await storage.authClient.getCredentials()
    return {
      status: "success",
      authenticated: true,
      projectId: key.project_id,
      serviceAccount: key.client_email
    }
  },
})

Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo