with Google Cloud Document AI and Zendesk?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Retrieves information about a specific ticket. See the documentation
Searches for tickets using Zendesk's search API. See the documentation
import { DocumentProcessorServiceClient } from '@google-cloud/documentai/build/src/v1/index.js';
import { promises as fs } from 'fs';
import { get } from 'https';
import { writeFile } from 'fs/promises';
import { join } from 'path';
export default defineComponent({
props: {
google_cloud_document_ai: {
type: "app",
app: "google_cloud_document_ai",
}
},
async run({ steps, $ }) {
//Sample pdf file to process by Google Document AI API
const url = 'https://www.learningcontainer.com/wp-content/uploads/2019/09/sample-pdf-file.pdf';
const filePath = join('/tmp', 'my_document.pdf');
const downloadFile = async () => {
const res = await new Promise((resolve) => get(url, resolve));
const chunks = [];
for await (const chunk of res) {
chunks.push(chunk);
}
await writeFile(filePath, Buffer.concat(chunks));
console.log(`File downloaded successfully to ${filePath}`);
};
await downloadFile();
const projectId = this.google_cloud_document_ai.$auth.project_id;
const location = this.google_cloud_document_ai.$auth.location;
const processorId = this.google_cloud_document_ai.$auth.processor_id;
// Instantiates a client
// apiEndpoint regions available: eu-documentai.googleapis.com, us-documentai.googleapis.com (Required if using eu based processor)
// const client = new DocumentProcessorServiceClient({apiEndpoint: 'eu-documentai.googleapis.com'});
const client = new DocumentProcessorServiceClient();
async function testRequest() {
// The full resource name of the processor, e.g.:
// projects/project-id/locations/location/processor/processor-id
// You must create new processors in the Cloud Console first
const name = `projects/${projectId}/locations/${location}/processors/${processorId}`;
// Read the file into memory.
const imageFile = await fs.readFile(filePath);
// Convert the image data to a Buffer and base64 encode it.
const encodedImage = Buffer.from(imageFile).toString('base64');
const request = {
name,
rawDocument: {
content: encodedImage,
mimeType: 'application/pdf',
},
};
// Recognizes text entities in the PDF document
const [result] = await client.processDocument(request);
const { document } = result;
// Get all of the document text as one big string
const { text } = document;
// Extract shards from the text field
const getText = textAnchor => {
if (!textAnchor.textSegments || textAnchor.textSegments.length === 0) {
return '';
}
// First shard in document doesn't have startIndex property
const startIndex = textAnchor.textSegments[0].startIndex || 0;
const endIndex = textAnchor.textSegments[0].endIndex;
return text.substring(startIndex, endIndex);
};
// Read the text recognition output from the processor
const [page1] = document.pages;
const { paragraphs } = page1;
let concatenatedText = "";
for (const paragraph of paragraphs) {
const paragraphText = getText(paragraph.layout.textAnchor);
concatenatedText += paragraphText;
}
return concatenatedText;
}
return await testRequest();
}
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})