What do you want to automate

with Google Cloud Document AI and Zendesk?

Prompt, edit and deploy AI agents that connect to Google Cloud Document AI, Zendesk and 2,500+ other apps in seconds.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation

 
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Get Ticket Info with the Zendesk API

Retrieves information about a specific ticket. See the documentation

 
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List Tickets with the Zendesk API

Retrieves a list of tickets. See the documentation

 
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Search Tickets with the Zendesk API

Searches for tickets using Zendesk's search API. See the documentation

 
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Integrate the Google Cloud Document AI API with the Zendesk API
Setup the Google Cloud Document AI API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Google Cloud Document AI and Zendesk remarkably fast. Free for developers.

Connect Google Cloud Document AI

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import { DocumentProcessorServiceClient } from '@google-cloud/documentai/build/src/v1/index.js';
import { promises as fs } from 'fs';
import { get } from 'https';
import { writeFile } from 'fs/promises';
import { join } from 'path';

export default defineComponent({
  props: {
    google_cloud_document_ai: {
      type: "app",
      app: "google_cloud_document_ai",
    }
  },
  async run({ steps, $ }) {
    //Sample pdf file to process by Google Document AI API
    const url = 'https://www.learningcontainer.com/wp-content/uploads/2019/09/sample-pdf-file.pdf';
    const filePath = join('/tmp', 'my_document.pdf');

    const downloadFile = async () => {
      const res = await new Promise((resolve) => get(url, resolve));
      const chunks = [];

      for await (const chunk of res) {
        chunks.push(chunk);
      }

      await writeFile(filePath, Buffer.concat(chunks));
      console.log(`File downloaded successfully to ${filePath}`);
    };

    await downloadFile();

    const projectId = this.google_cloud_document_ai.$auth.project_id;
    const location = this.google_cloud_document_ai.$auth.location;
    const processorId = this.google_cloud_document_ai.$auth.processor_id;

    // Instantiates a client
    // apiEndpoint regions available: eu-documentai.googleapis.com, us-documentai.googleapis.com (Required if using eu based processor)
    // const client = new DocumentProcessorServiceClient({apiEndpoint: 'eu-documentai.googleapis.com'});
    const client = new DocumentProcessorServiceClient();

    async function testRequest() {
      // The full resource name of the processor, e.g.:
      // projects/project-id/locations/location/processor/processor-id
      // You must create new processors in the Cloud Console first
      const name = `projects/${projectId}/locations/${location}/processors/${processorId}`;

      // Read the file into memory.		
      const imageFile = await fs.readFile(filePath);

      // Convert the image data to a Buffer and base64 encode it.
      const encodedImage = Buffer.from(imageFile).toString('base64');

      const request = {
        name,
        rawDocument: {
          content: encodedImage,
          mimeType: 'application/pdf',
        },
      };

      // Recognizes text entities in the PDF document
      const [result] = await client.processDocument(request);
      const { document } = result;

      // Get all of the document text as one big string
      const { text } = document;

      // Extract shards from the text field
      const getText = textAnchor => {
        if (!textAnchor.textSegments || textAnchor.textSegments.length === 0) {
          return '';
        }

        // First shard in document doesn't have startIndex property
        const startIndex = textAnchor.textSegments[0].startIndex || 0;
        const endIndex = textAnchor.textSegments[0].endIndex;

        return text.substring(startIndex, endIndex);
      };

      // Read the text recognition output from the processor
      const [page1] = document.pages;
      const { paragraphs } = page1;
      let concatenatedText = "";
      for (const paragraph of paragraphs) {
        const paragraphText = getText(paragraph.layout.textAnchor);
        concatenatedText += paragraphText;
      }
      return concatenatedText;
    }

    return await testRequest();
  }
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Warner Bros. logo
Adyen logo
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