What do you want to automate
with Freshdesk and Vapi?
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Popular Freshdesk and Vapi Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Vapi Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Updates the configuration settings for a specific assistant. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Vapi#
The Vapi API delivers voice automation capabilities, letting you build powerful voice response systems. With Vapi, you can automate calls, send voice messages, and create dynamic interactions through speech recognition and text-to-speech. Pipedream's serverless platform allows you to integrate Vapi's API with numerous other services to automate workflows, react to events, and orchestrate complex voice-enabled processes.
Connect Vapi#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
vapi: {
type: "app",
app: "vapi",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.vapi.ai/call`,
headers: {
Authorization: `Bearer ${this.vapi.$auth.api_key}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies