Integrate the Freshdesk API with the Twilio API

Setup the Freshdesk API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate Freshdesk and Twilio remarkably fast. Free for developers.

Popular Ways to Connect Freshdesk with Twilio#

Send SMS with Twilio API on New Contact from Freshdesk API

Freshdesk + Twilio

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Send SMS with Twilio API on New Ticket from Freshdesk API

Freshdesk + Twilio

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Make a Phone Call with Twilio API on New Contact from Freshdesk API

Freshdesk + Twilio

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Make a Phone Call with Twilio API on New Ticket from Freshdesk API

Freshdesk + Twilio

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Send MMS with Twilio API on New Contact from Freshdesk API

Freshdesk + Twilio

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Popular Freshdesk and Twilio Triggers#

New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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New Call (Instant) from the Twilio API

Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.

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New Phone Number from the Twilio API

Emit new event when you add a new phone number to your account

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Popular Freshdesk and Twilio Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Send SMS with the Twilio API

Send a simple text-only SMS. See the docs for more information

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Make a Phone Call with the Twilio API

Make a phone call, passing text that Twilio will speak to the recipient of the call. See the docs for more information

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Twilio#

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Connect Twilio#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Community Posts#

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays

Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.