with Freshdesk and Timely Time Tracking?
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
The Timely Time Tracking API lets you automate your time tracking, reporting, and project management tasks. With Pipedream, you can connect the API to create custom workflows that fit your needs without managing infrastructure. You can streamline time entries, sync project data, and trigger actions based on time tracked. Using Pipedream's serverless platform, you can execute code that interacts with Timely's data on a schedule, or in response to HTTP requests or events from other apps.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
timely_time_tracking: {
type: "app",
app: "timely_time_tracking",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.timelyapp.com/1.1/accounts`,
headers: {
Authorization: `Bearer ${this.timely_time_tracking.$auth.oauth_access_token}`,
"accept": `application/json`,
"content-type": `application/json`,
},
})
},
})