What do you want to automate

with Freshdesk and Slack?

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Add Emoji Reaction with Slack v2 API on Contact Updated from Freshdesk API
Freshdesk + Slack
 
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Add Emoji Reaction with Slack v2 API on New Contact Created from Freshdesk API
Freshdesk + Slack
 
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Add Emoji Reaction with Slack v2 API on New Ticket Created from Freshdesk API
Freshdesk + Slack
 
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Add Emoji Reaction with Slack v2 API on Ticket Updated from Freshdesk API
Freshdesk + Slack
 
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Add Note to Ticket with Freshdesk API on New Channel Created (Instant) from Slack v2 API
Slack + Freshdesk
 
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Contact Updated from the Freshdesk API

Emit new event when a contact is updated. See the documentation

 
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New Channel Created (Instant) from the Slack API

Emit new event when a new channel is created.

 
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New Interaction Events (Instant) from the Slack API

Emit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts

 
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New Keyword Mention (Instant) from the Slack API

Emit new event when a specific keyword is mentioned in a channel

 
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New Message In Channels (Instant) from the Slack API

Emit new event when a new message is posted to one or more channels

 
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Add Note to Ticket with the Freshdesk API

Add a note or conversation to an existing ticket. See the documentation

 
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Add Emoji Reaction with the Slack API

Add an emoji reaction to a message. See the documentation

 
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Add Ticket Tags with the Freshdesk API

Add tags to a ticket (appends to existing tags). See the documentation

 
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Approve Workflow with the Slack API

Suspend the workflow until approved by a Slack message. See the documentation

 
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Assign Ticket to Agent with the Freshdesk API

Assign a Freshdesk ticket to a specific agent. See the documentation

 
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Integrate the Freshdesk API with the Slack API
Setup the Freshdesk API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate Freshdesk and Slack remarkably fast. Free for developers.

Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Connect Slack

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack_v2: {
      type: "app",
      app: "slack_v2",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack_v2.$auth.oauth_access_token}`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo