with Freshdesk and Redmine?
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
The Redmine API allows for integration with the Redmine project management tool, enabling the automation of tasks like issue tracking, project management, and time tracking. Using Pipedream, you can create workflows that trigger on specific Redmine events or perform actions in Redmine based on triggers from other apps. By harnessing the Redmine API on Pipedream, you can connect Redmine with a multitude of other apps and services to streamline your project management processes.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
redmine: {
type: "app",
app: "redmine",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.redmine.$auth.hostname}/my/account.json`,
headers: {
"Content-Type": `application/json`,
"X-Redmine-API-Key": `${this.redmine.$auth.api_key}`,
},
})
},
})