What do you want to automate
with Freshdesk and Ortto ?
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Popular Freshdesk and Ortto Triggers#
Emit new event when a contact is created in your Ortto account.
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Ortto Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Creates a unique activity for a person. Can optionally initialize a new record beforehand. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Create or update a preexisting person in the Ortto account. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Ortto #
The Ortto API unleashes the power to streamline customer relationship management by automating personalized customer journeys, tracking user actions, and integrating with a variety of services to enhance marketing and sales strategies. With Ortto on Pipedream, you can create intricate workflows that respond dynamically to customer interactions, update CRM records, send targeted communications, and much more, building a rich, automated system that nurtures leads and cultivates customer loyalty.
Connect Ortto #
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
ortto: {
type: "app",
app: "ortto",
}
},
async run({steps, $}) {
const data = {
"fields": ["str::email", "str::first", "str::last"]
}
return await axios($, {
method: "post",
url: `https://${this.ortto.$auth.region}/v1/person/get`,
headers: {
"X-Api-Key": `${this.ortto.$auth.api_key}`,
"Content-Type": `application/json`,
},
data,
})
},
})
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