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with Freshdesk and Microsoft Outlook Calendar?
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Popular Ways to Connect Freshdesk with Microsoft Outlook Calendar#
Popular Freshdesk and Microsoft Outlook Calendar Triggers#
Emit new event when a new Calendar event is created
Emit new event when a Calendar event is updated
Emit new event when a Calendar event is upcoming, this source is using reminderMinutesBeforeStart property of the event to determine the time it should emit.
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Microsoft Outlook Calendar Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Create an event in the user's default calendar. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Delete an event in the user's default calendar. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Microsoft Outlook Calendar#
The Microsoft Outlook Calendar API provides programmatic access to a user's calendar events, allowing for the creation, retrieval, update, and deletion of events within Outlook calendars. With Pipedream, you can integrate these calendar operations into workflows that automate tasks involving scheduling, event management, and coordination with other services. Whether it's triggering actions when new events are created, syncing calendar events with other scheduling tools, or managing attendees, Pipedream's serverless platform enables you to build custom automations with minimal overhead.
Connect Microsoft Outlook Calendar#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
microsoft_outlook_calendar: {
type: "app",
app: "microsoft_outlook_calendar",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://graph.microsoft.com/v1.0/me`,
headers: {
Authorization: `Bearer ${this.microsoft_outlook_calendar.$auth.oauth_access_token}`,
},
})
},
})
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