What do you want to automate
with Freshdesk and Microsoft Outlook?
Prompt, edit and deploy AI agents that connect to Freshdesk, Microsoft Outlook and 2,500+ other apps in seconds.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Freshdesk with Microsoft Outlook#
Popular Freshdesk and Microsoft Outlook Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Emit new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.
Emit new event when a new Contact is created
Emit new event when an email is received in specified folders.
Popular Freshdesk and Microsoft Outlook Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Adds a label/category to an email in Microsoft Outlook. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Suspend the workflow until approved by email. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Microsoft Outlook#
The Microsoft Outlook API on Pipedream allows you to automate email-related tasks, manage calendars, and handle contacts effortlessly. With the API, you can trigger workflows on new emails, send emails programmatically, and synchronize calendars across platforms, among other functions. Pipedream's serverless platform facilitates the connection between Outlook and a myriad of other apps for efficient automation workflows.
Connect Microsoft Outlook#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
microsoft_outlook: {
type: "app",
app: "microsoft_outlook",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://graph.microsoft.com/v1.0/me`,
headers: {
Authorization: `Bearer ${this.microsoft_outlook.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies