# Freshdesk + Microsoft Graph API — Pipedream Connect

> Connect a user's Freshdesk and Microsoft Graph API accounts and expose tools for both apps directly in your product or your agent.

- Apps: Freshdesk (`freshdesk`) + Microsoft Graph API (`microsoft_graph_api`)
- This page (HTML): https://pipedream.com/apps/freshdesk/integrations/microsoft-graph-api
- One `external_user_id` owns both connected accounts, and each account stays independently revocable.

## One session, both toolsets (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: freshdesk,microsoft_graph_api`
- `x-pd-app-slug` takes a comma-separated list, so `freshdesk,microsoft_graph_api` is one session on one transport. Both toolsets arrive from a single `listTools()`, and a tool is called exactly as it would be in a single-app session.

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "freshdesk,microsoft_graph_api",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// One list, both toolsets: Freshdesk and Microsoft Graph API tools arrive
// together, each keyed by its own app's slug.

// e.g. run Add Note to Ticket:
const result = await mcp.callTool({
  name: "freshdesk-add-note-to-ticket",
  arguments: {
    ticketId: 10,
    body: "Note Body",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## Both apps from your backend

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const externalUserId = "{external_user_id}" // any stable ID for this user in your system

const [freshdeskTools, microsoftGraphApiTools] =
  await Promise.all([
    pd.components.list({ app: "freshdesk" }),
    pd.components.list({ app: "microsoft_graph_api" }),
  ])

// One external user owns both connected accounts, so either app's tools
// run on their behalf with the same externalUserId.
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Freshdesk

- API slug: `freshdesk` (use in MCP headers and tool keys)
- Auth: API key (Pipedream-managed)
- Categories: Help Desk & Support
- Website: https://freshdesk.com
- App page (HTML): https://pipedream.com/apps/freshdesk
- Tools: 57 actions · 4 triggers

Full tool list, API proxy, and SDK quickstart: https://pipedream.com/apps/freshdesk.md

### Actions (top 8 of 57)

- [Add Note to Ticket](https://pipedream.com/apps/freshdesk/actions/add-note-to-ticket.md) — `freshdesk-add-note-to-ticket`
- [Add Ticket Tags](https://pipedream.com/apps/freshdesk/actions/add-ticket-tags.md) — `freshdesk-add-ticket-tags`
- [Assign Ticket to Agent](https://pipedream.com/apps/freshdesk/actions/assign-ticket-to-agent.md) — `freshdesk-assign-ticket-to-agent`
- [Assign Ticket to Group](https://pipedream.com/apps/freshdesk/actions/assign-ticket-to-group.md) — `freshdesk-assign-ticket-to-group`
- [Close Ticket](https://pipedream.com/apps/freshdesk/actions/close-ticket.md) — `freshdesk-close-ticket`
- [Create a Company](https://pipedream.com/apps/freshdesk/actions/create-company.md) — `freshdesk-create-company`
- [Create a Contact](https://pipedream.com/apps/freshdesk/actions/create-contact.md) — `freshdesk-create-contact`
- [Create a Reply](https://pipedream.com/apps/freshdesk/actions/create-reply.md) — `freshdesk-create-reply`

### Triggers (4)

- [Contact Updated](https://pipedream.com/apps/freshdesk/triggers/contact-updated.md) — `freshdesk-contact-updated`
- [New Contact Created](https://pipedream.com/apps/freshdesk/triggers/new-contact.md) — `freshdesk-new-contact`
- [New Ticket Created](https://pipedream.com/apps/freshdesk/triggers/new-ticket.md) — `freshdesk-new-ticket`
- [Ticket Updated](https://pipedream.com/apps/freshdesk/triggers/ticket-updated.md) — `freshdesk-ticket-updated`

## Microsoft Graph API

- API slug: `microsoft_graph_api` (use in MCP headers and tool keys)
- Auth: OAuth (Pipedream-managed)
- Categories: Data Analytics
- Website: https://developer.microsoft.com/en-us/graph
- Managed OAuth scopes: `User.Read` · `email` · `offline_access` · `openid` · `profile` · `User.ReadWrite.All` · `Files.Read` · `Files.Read.All` · `Files.ReadWrite` · `Calendars.Read` · `Calendars.Read.Shared` · `Calendars.ReadWrite` · `Calendars.ReadWrite.Shared` · `Directory.ReadWrite.All` · `Notes.ReadWrite.All` · `Tasks.Read` · `Tasks.ReadWrite` · `Tasks.Read.Shared` · `Tasks.ReadWrite.Shared` · `Team.ReadBasic.All` · `Mail.Send` · `Sites.ReadWrite.All` · `People.Read`
- App page (HTML): https://pipedream.com/apps/microsoft-graph-api
- Tools: 0 actions · 0 triggers

Full tool list, API proxy, and SDK quickstart: https://pipedream.com/apps/microsoft-graph-api.md

---

- Freshdesk: https://pipedream.com/apps/freshdesk.md · Microsoft Graph API: https://pipedream.com/apps/microsoft-graph-api.md
- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt