What do you want to automate
with Freshdesk and Bird?
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Popular Freshdesk and Bird Triggers#
Emit new event when a new SMS message is received. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Bird Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Bird#
Message Bird is a communications platform offering a suite of API solutions for sending messages, making voice calls, and conducting video conferences. With Pipedream, you can harness these capabilities to automate personalized notifications, streamline customer support, and facilitate global communication workflows. Message Bird's API on Pipedream allows you to send real-time alerts, trigger voice messages based on customer actions, and integrate with other services to create powerful, multi-channel communication systems.
Connect Bird#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
message_bird: {
type: "app",
app: "message_bird",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://rest.messagebird.com/balance`,
headers: {
"Authorization": `AccessKey ${this.message_bird.$auth.access_key}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies