What do you want to automate
with Freshdesk and Lucca?
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Popular Ways to Connect Freshdesk with Lucca#
Popular Freshdesk and Lucca Triggers#
Emit new event when a new expense report is created by an employee. Useful for automating approval or finance workflows. See the documentation
Emit new event when a new leave request is submitted by an employee. See the documentation
Emit new event when a new user (employee) is created in Lucca. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Lucca Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Approve or Deny a pending leave request. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Connect Lucca#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
lucca: {
type: "app",
app: "lucca",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.lucca.$auth.api_url}/api/v3/users`,
headers: {
"authorization": `lucca application=${this.lucca.$auth.api_key}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies