Search Issues and Pull Requests with GitHub API on New Contact Created from Freshdesk API

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New Contact Created from the Freshdesk API

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Search Issues and Pull Requests with the GitHub API

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Getting Started#

This integration creates a workflow with a Freshdesk trigger and GitHub action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Contact Created trigger
1. Connect your Freshdesk account
2. Configure timer
Configure the Search Issues and Pull Requests action
1. Connect your GitHub account
2. Configure infoBox
3. Configure Query
4. Configure Maximum Results
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Contact Created on Freshdesk

Description:Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)

Version:0.0.5

Key:freshdesk-new-contact

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact Created",
  description: "Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)",
  version: "0.0.5",
  type: "source",
  props: {
    freshdesk,
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `New Contact: "${contact.name}"`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

About Freshdesk#

Customer support software

Action#

Search Issues and Pull Requests on GitHub

Description:Find issues and pull requests by state and keyword. [See the documentation](https://docs.github.com/en/search-github/searching-on-github/searching-issues-and-pull-requests)

Version:0.2.5

Key:github-search-issues-and-pull-requests

View on GitHub

GitHub Overview#

The GitHub API is a powerful gateway to interaction with GitHub's vast web of data and services, offering a suite of endpoints to manipulate and retrieve information on repositories, pull requests, issues, and more. Harnessing this API on Pipedream, you can orchestrate automated workflows that respond to events in real-time, manage repository data, streamline collaborative processes, and connect GitHub with other services for a more integrated development lifecycle.

Action Code#

import github from "../../github.app.mjs";

export default {
  key: "github-search-issues-and-pull-requests",
  name: "Search Issues and Pull Requests",
  description: "Find issues and pull requests by state and keyword. [See the documentation](https://docs.github.com/en/search-github/searching-on-github/searching-issues-and-pull-requests)",
  version: "0.2.5",
  type: "action",
  props: {
    github,
    infoBox: {
      type: "alert",
      alertType: "info",
      content: `Example query: \`bug report in:title type:issue repo:octocat/Hello-World\`
      
This will return issues in the repository [octocat/Hello-World](https://github.com/octocat/Hello-World) with the title including the words "bug report".`,
    },
    query: {
      label: "Query",
      description: "The query contains one or more search keywords and qualifiers. [See the documentation](https://docs.github.com/en/search-github/searching-on-github/searching-issues-and-pull-requests) for more information and examples",
      type: "string",
      default: "repo:pipedreamhq/pipedream is:pr is:open sort:updated-desc",
    },
    maxResults: {
      label: "Maximum Results",
      description: "The maximum amount of items to retrieve",
      type: "integer",
      default: 5,
    },
  },
  async run({ $ }) {
    const response = await this.github.searchIssueAndPullRequests({
      query: this.query,
      maxResults: this.maxResults,
    });
    $.export("$summary", `Successfully fetched ${response.length} items`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
GitHub	`github`	`app`	This component uses the GitHub app.
Query	`query`	`string`	The query contains one or more search keywords and qualifiers. See the documentation for more information and examples
Maximum Results	`maxResults`	`integer`	The maximum amount of items to retrieve

Action Authentication#

GitHub uses OAuth authentication. When you connect your GitHub account, Pipedream will open a popup window where you can sign into GitHub and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any GitHub API.

Pipedream requests the following authorization scopes when you connect your account:

reporead:orgadmin:org_hookgistprojectnotificationsread:userwrite:discussionadmin:repo_hook

Search Issues and Pull Requests with GitHub API on New Contact Created from Freshdesk API

Pipedream makes it easy to connect APIs for GitHub, Freshdesk and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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