Integrate the Fireberry API with the Zendesk API

Setup the Fireberry API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Fireberry and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Fireberry with Zendesk#

Create Account with Fireberry API on New Ticket (Instant) from Zendesk API

Zendesk + Fireberry

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Create Account with Fireberry API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Fireberry

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Create Account with Fireberry API on Ticket Closed (Instant) from Zendesk API

Zendesk + Fireberry

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Create Account with Fireberry API on Ticket Pending (Instant) from Zendesk API

Zendesk + Fireberry

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Create Account with Fireberry API on Ticket Solved (Instant) from Zendesk API

Zendesk + Fireberry

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Popular Fireberry and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Fireberry and Zendesk Actions#

Create Account with the Fireberry API

Creates a new account in Fireberry. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create an Article with the Fireberry API

Creates a new article in Fireberry. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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List Accounts with the Fireberry API

List all accounts in Fireberry. See the documentation

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Overview of Fireberry#

The Fireberry API enables users to interact with Fireberry's suite of services programmatically. With its API, you can automate tasks related to their offerings. In Pipedream, you could leverage this API to create serverless workflows that respond to various triggers (like HTTP requests, emails, or schedule timings) and integrate with other apps to extend Fireberry's functionality.

Connect Fireberry#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    fireberry: {
      type: "app",
      app: "fireberry",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.fireberry.com/api/record/crmuser`,
      headers: {
        "accept": `application/json`,
        "tokenid": `${this.fireberry.$auth.api_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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