Integrate the Fibery API with the Zendesk API

Setup the Fibery API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Fibery and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Fibery with Zendesk#

Create Entity with Fibery API on New Ticket (Instant) from Zendesk API

Zendesk + Fibery

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Create Entity with Fibery API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Fibery

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Create Entity with Fibery API on Ticket Closed (Instant) from Zendesk API

Zendesk + Fibery

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Create Entity with Fibery API on Ticket Pended (Instant) from Zendesk API

Zendesk + Fibery

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Create Entity with Fibery API on Ticket Solved (Instant) from Zendesk API

Zendesk + Fibery

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Popular Fibery and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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Entity Updated from the Fibery API

Emit new event for every updated entity of a certain type. See the docs here

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Fibery and Zendesk Actions#

Create Entity with the Fibery API

Creates a new entity. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Multiple Entities with the Fibery API

Creates entities in batch. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create or Update Entity with the Fibery API

Creates a new entity or updates if it exists. See the docs here

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Overview of Fibery#

Fibery is a versatile work management platform, and its API amplifies this versatility within Pipedream's environment. Leveraging the Fibery API on Pipedream, you can automate complex workflows that span across project management, product development, and collaborative functions. This includes actions like syncing issues across platforms, aggregating feedback into product roadmaps, or updating project timelines based on external triggers. With Pipedream, you can listen for webhooks, schedule tasks, and seamlessly connect Fibery with other apps to create a dynamic, interconnected workspace.

Connect Fibery#

module.exports = defineComponent({
  props: {
    fibery: {
      type: "app",
      app: "fibery",
    }
  },
  async run({steps, $}) {
    return (await require("@pipedream/platform").axios($, {
      method: "post",
      url: `https://${this.fibery.$auth.account_name}.fibery.io/api/commands`,
      headers: {
        "Authorization": `Token ${this.fibery.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
      data: [
        {
          "command": "fibery.entity/query",
          "args": {
            "query": {
              "q/from": "fibery/user",
              "q/select": ["fibery/id", "user/name"],
              "q/limit": 1
            }
          }
        }
      ],
    }))[0]
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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