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with Fibery and Freshdesk?
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Popular Fibery and Freshdesk Triggers#
Emit new event for every updated entity of a certain type. See the docs here
Emit new event for every created entity of a certain type. See the docs here
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Fibery and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Creates a new entity or updates if it exists. See the docs here
Overview of Fibery#
Fibery is a versatile work management platform, and its API amplifies this versatility within Pipedream's environment. Leveraging the Fibery API on Pipedream, you can automate complex workflows that span across project management, product development, and collaborative functions. This includes actions like syncing issues across platforms, aggregating feedback into product roadmaps, or updating project timelines based on external triggers. With Pipedream, you can listen for webhooks, schedule tasks, and seamlessly connect Fibery with other apps to create a dynamic, interconnected workspace.
Connect Fibery#
module.exports = defineComponent({
props: {
fibery: {
type: "app",
app: "fibery",
}
},
async run({steps, $}) {
return (await require("@pipedream/platform").axios($, {
method: "post",
url: `https://${this.fibery.$auth.account_name}.fibery.io/api/commands`,
headers: {
"Authorization": `Token ${this.fibery.$auth.api_key}`,
"Content-Type": `application/json`,
},
data: [
{
"command": "fibery.entity/query",
"args": {
"query": {
"q/from": "fibery/user",
"q/select": ["fibery/id", "user/name"],
"q/limit": 1
}
}
}
],
}))[0]
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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