with eStreamDesk and Unleashed Software?
The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
estreamdesk: {
type: "app",
app: "estreamdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.estreamdesk.$auth.domain}.estreamdesk.com/api/tickets`,
headers: {
"apiKey": `${this.estreamdesk.$auth.api_key}`,
},
})
},
})
import { axios } from "@pipedream/platform";
import crypto from "crypto";
export default defineComponent({
props: {
unleashed_software: {
type: "app",
app: "unleashed_software",
}
},
async run({ steps, $ }) {
const baseUrl = "https://api.unleashedsoftware.com";
const resource = "Accounts";
// The queryString is used in calculating signature, add your query string parameters
// e.g. for the Customers resource customerCode=FRANCK&includeObsolete=true
// or just pass an empty string
const queryString = "";
const uri = `${baseUrl}/${resource}${queryString ? `?${queryString}` : ""}`
// Generate HMAC-SHA256 signature
const signature = crypto
.createHmac("sha256", this.unleashed_software.$auth.api_key)
.update(queryString)
.digest("base64")
// Make the request
return await axios($, {
method: "GET",
url: uri,
headers: {
"api-auth-id": this.unleashed_software.$auth.api_id,
"api-auth-signature": signature,
"Accept": "application/json",
"Content-Type": "application/json; charset=utf-8",
},
});
},
})