eStreamDesk
If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.
Integrate the eStreamDesk API with the MongoDB API
Setup the eStreamDesk API trigger to run a workflow which integrates with the MongoDB API. Pipedream's integration platform allows you to integrate eStreamDesk and MongoDB remarkably fast. Free for developers.
Popular eStreamDesk and MongoDB Actions#
Create a new document in a collection of your choice. See the docs here
Search for specific documents or return all documents. See the docs here
Overview of eStreamDesk#
The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.
Connect eStreamDesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
estreamdesk: {
type: "app",
app: "estreamdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.estreamdesk.$auth.domain}.estreamdesk.com/api/tickets`,
headers: {
"apiKey": `${this.estreamdesk.$auth.api_key}`,
},
})
},
})
Overview of MongoDB#
The MongoDB API provides powerful capabilities to interact with a MongoDB database, allowing you to perform CRUD (Create, Read, Update, Delete) operations, manage databases, and execute sophisticated queries. With Pipedream, you can harness these abilities to automate tasks, sync data across various apps, and react to events in real-time. It’s a combo that’s particularly potent for managing data workflows, syncing application states, or triggering actions based on changes to your data.
Connect MongoDB#
import mongodb from 'mongodb'
export default defineComponent({
props: {
mongodb: {
type: "app",
app: "mongodb",
},
collection: {
type: "string"
},
filter: {
type: "object"
}
},
async run({steps, $}) {
const MongoClient = mongodb.MongoClient
const {
database,
hostname,
username,
password,
} = this.mongodb.$auth
const url = `mongodb+srv://${username}:${password}@${hostname}/test?retryWrites=true&w=majority`
const client = await MongoClient.connect(url, {
useNewUrlParser: true,
useUnifiedTopology: true
})
const db = client.db(database)
const results = await db.collection(this.collection).find(this.filter).toArray();
$.export('results', results);
await client.close()
},
})