Engage
Engage turns your customers into fans with personalised messaging; using emails, push and in-app notifications, and SMS.
Integrate the Engage API with the Zendesk API
Setup the Engage API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Engage and Zendesk remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Engage and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Engage#
The Engage API lets you automate and streamline your customer communication by sending personalized messages. With this API, you can craft interactions based on user behavior, preferences, and feedback. On Pipedream, you can integrate Engage with your workflow to trigger actions based on events from other apps, manage contact lists, and analyze communication patterns — all in real-time and without managing servers.
Connect Engage#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
engage: {
type: "app",
app: "engage",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.engage.so/v1/users`,
auth: {
username: `${this.engage.$auth.public_key}`,
password: `${this.engage.$auth.secret_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies