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with Drift and Zendesk?
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Popular Drift and Zendesk Triggers#
Emit new when a new conversation is started in Drift. See the documentations
Emit new event when a message is received in a specific Drift conversation. See the documentations
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Popular Drift and Zendesk Actions#
Overview of Drift#
The Drift API, contrary to the customer messaging platform, is actually a geocoding service provided by Geocod.io. It allows you to convert physical addresses to geographic coordinates and vice versa, enrich addresses with detailed location data, and offers batch geocoding features for processing multiple addresses simultaneously. With Pipedream, you can harness this API for a variety of location-based automations, enriching customer data with geographical insights, automating logistics, or enhancing marketing campaigns with location targeting.
Connect Drift#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
drift: {
type: "app",
app: "drift",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://driftapi.com/users/list`,
headers: {
Authorization: `Bearer ${this.drift.$auth.oauth_access_token}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies