Integrate the Drata API with the Zendesk API

Setup the Drata API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Drata and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Drata with Zendesk#

Create Asset with Drata API on New Ticket (Instant) from Zendesk API

Zendesk + Drata

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Create Asset with Drata API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Drata

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Create Asset with Drata API on Ticket Closed (Instant) from Zendesk API

Zendesk + Drata

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Create Asset with Drata API on Ticket Pended (Instant) from Zendesk API

Zendesk + Drata

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Create Asset with Drata API on Ticket Solved (Instant) from Zendesk API

Zendesk + Drata

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Popular Drata and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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Employee Terminated from the Drata API

Emit a new event when an employee is terminated. See the documentation.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Failed Monitor from the Drata API

Emit a new event whenever a monitor fails. See the documentation.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Drata and Zendesk Actions#

Create Asset with the Drata API

Create an asset. See the documentation.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Control with the Drata API

Create a new Control. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Vendor with the Drata API

Create a new Vendor. See the documentation.

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Overview of Drata#

Drata is a compliance automation platform. Drata’s platform is built by compliance and security experts so you don’t have to be one. With 75+ native integrations, you can easily connect your tech stack and automate evidence collection and testing.

Pipedream customers get 25% off Drata, with implementation fees waived. Visit https://drata.com/partner/pipedream for more information.

Connect Drata#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    drata: {
      type: "app",
      app: "drata",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://public-api.drata.com/public/controls`,
      headers: {
        Authorization: `Bearer ${this.drata.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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